هامبتون إن آند سويتس بيرمينغام داون تاون‎- توتويلر

Needs to be updated!

Nice historical hotel building built in the early 1900s. We had the King suite room and it was great.

Great stay! The location and staff was amazing! The staff was nice and very helpful. I will definitely stay here again.

市中心，很方便

We’ve just left this hotel. The service and lodging were some of the worst we’ve experienced. Each issue seems minor but when added all together along with the room charge ($400+/night) we will not stay in this hotel again and will advise others to avoid it. As we were traveling with son’s family, I called ahead and asked for connecting rooms; I was told because of room type we couldn’t have connecting rooms but we could have adjoining rooms. At checkin they denied they had told me this because they were completely sold out. The best they could do was 5 rooms apart. Given the layout of this “historic” hotel, that meant down the hall and around several corners. Not exactly convenient when you want to babysit kids so son and daughter-in-law can have a date night. Because it is “historic” the decor is worn and dated: grungy rugs, grungy decorative pillows, grungy curtains—in short everything was grungy. We requested that our room be serviced every day. Of course that didn’t happen and we had to request fresh towels etc. this morning we went to the “free breakfast” at 9:20. Seeing that there was no hot food, we requested it be replenished and were told that since it was after 9:20 nothing was going to be replenished. When I asked to speak to the hotel manager, I was told he/she was not onsite.(!) and there was nothing the rest of the staff could do. The manager was eventually contacted by phone and we were comped one night but that wasn’t what we needed. We needed an adequate breakfast for 3 small children. In addition, the parking situation is sketchy, we were told to either use their valet parking ($38/night) or park on the street; given the homeless population in the park across the street that option didn’t appear safe so we were forced into the valet parking. In addition, the bar/restaurant are not associated with the hotel, so you couldn’t order a drink or takeaway to consume outside the restaurant.

Our first hotel after a long flight. Best thing about this hotel was the bed was comfy and breakfast choice was really good. My favourite was the waffle machine. It is a very old building, the lifts weren’t the best, also had a musty smell. This wouldn’t be a hotel I would choose myself. We were part of a tour group.