Royal Spa Residence

We spend there 2nights. First view as we arived was awfull.. Walls from outside is broken, but plus is, that renovation is on. So the next year i hope the view from outside would be better. Registration room is quite nice, people who work there also nice. And here comes the room. The view from 5th floor was amazin, rooms is clean. But thats all. Walls are broken, floor broken, and balcony also with broken floor and green grass in it. Bathrobe i think been seen much more than 100 people, so poor and unwashable. Spa centre is small. There is no space for children, so mothers have to keep them in one of two wery small jakuzi. Pool is with warm watter, but also small. Floor is wet, and when there is a lot people the floor is like pool also. Womens hair is everywhere. In pool, in jakuzi and a lot of on the floor. And mould.. there is lot mould above pool. Breakfast is 6/10. You will find what to eat. I do not recomended to go there. Unless you have a gift, or pay less. But now, the price is unbielievable for what they gave.

We have ordered two massages exactly the same. But we have received two absolutely different experiences. Mine massage room was day-light, no perfume oil, no candles, no relaxing atmosphere, and distraction: families with shouting children walking in the corridor by the door every 5 minutes.. I also really dont like when they start asking if you you would like to buy cosmetics from their shop in the end of your relaxation. My husband, though, received a pleasant massage with all nice atmosphere and a profesional massageur. For me (I have tried 4 massages) the best massageur was Paulina. The shower became a pool in 3 minutes. There are empty boxes of paper towels. One box of soap to wash everything. Certainly not a 4 star hotel. The building is old and when I got to the staff area by accident, I saw rotten walls and a horrible situation. The pound outside is ugly. Free secured parking only if you find a place. Breakfast: Croissans were like 2 days old. The table was dirty with melted candles. Almost no fresh fruits. The windows covered because of the renovation workers. I give 3 stars.

We came to this hotel for the spa, now we will know and tell others to NEVER choose this "SPA" - it is so small ant pour, I have never seen such bad. The name "Royal" sounds like a joke 😁 Our room was ok but if we had arrived on a hot summer day it would have been bad because the air conditioner rumbles like a tractor There was no refrigerator in the room, I agree with another user's remark that it is strange like a 4* hotel In summary, I'm glad I went against my husband and booked 1 instead of 2 nights...

остановились здесь на три дня. первое, что не очень обрадовало это внешний вид, здание грязноватое и слазила краска. но внутри всё очень красиво, есть обновлённый корпус, да и корпус старее тоже выглядит опрятно, очень вкусный запах в отеле, добрый и вежливый персонал. на территории отеля очень красиво, есть гамаки, детская/волейбольная площадка, зона отдыха с видом на реку Неман. теперь перейдём к спа, в спа есть три вида бань: мужская и женская раздевалка, русская, сауна и турецкая, один большой бассейн( температура воды 28 градусов) и два джакузи с водой потеплее. за дополнительную плату в 1 евро, можно получить специальные полотенца в спа, но можно также взять свои. у нас также входил завтрак, он был очень вкусный, разнообразный. впервые вижу 7 видов блинов. были также: омлет, овощи (свежие/жареные на гриле/маринованные/консервированные), бутербродики, селёдка, нарезки ( мясная/сырная), разные виды( молока/йогуртов/варенья), бекон, 2 вида сосисок, яичница, фрукты, хлопья, куча выпечки( пирог, булочки, пончики) и другое. остались очень довольны!

Very poor hotel and services. The pool very small. The whole hotel needs renovation! The food not good at all. The staff is not friendly if you ask them for a help they do not mind: for e.g. there is no water/tea/coffee in the room (this is 4☆☆☆☆ hotel reallyyyy????) No shower gel etc.....this is the bad experience from lithuanian's hotel.