مراجعاتNovotel Bishkek City Center

رد من مكان الإقامة: Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear that you had an amazing stay at Novotel Bishkek and that our breakfast stood out as one of the best you have had in Central Asia! It is also great to know that you found our staff helpful, the rooms comfortable and well-maintained, and the location convenient.Your kind words mean a lot to us, and we are grateful for your recommendation. We look forward to welcoming you back in the future for another fantastic experience.Warm regard,Aziza AtamyrzaevaGuest Relation ManagerFront Office

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your kind words about our location, modern architecture, and breakfast offerings. We're glad you found these aspects of your stay enjoyable.We sincerely apologize for the inconveniences you experienced during your visit. Please know that we take all guest feedback seriously and strive to improve our services continuously. Regarding the room assignments, we do offer two types of views: one facing the road for guests who enjoy the view, and one facing the quieter side near the school for those who prefer a more peaceful setting. While we always make every effort to fulfill our guests' preferences, room allocation is subject to availability.We also apologize for the issues with the air conditioning and water pressure. These are certainly not the standard we aim to provide, and our team will look into resolving these technical problems as soon as possible.Regarding the pillows, we offer different types to suit various preferences. We’ve noted your preference for orthopedic pillows, and we will ensure that these are available for you on your next visit.Lastly, we regret the inconvenience at check-out with the documents. This is an unusual situation, and we’ll make sure our reception team is fully trained to handle such requests promptly.Once again, thank you for your feedback, and we truly hope to welcome you back in the future, providing you with the high standard of service that we are known for.Warm regards,

رد من مكان الإقامة: Уважаемый Султан,Спасибо большое за ваши тёплые слова! Нам очень приятно, что вы оценили наш отель так высоко. Мы всегда стараемся предоставлять нашим гостям лучший сервис и комфорт. Будем рады видеть вас снова!Желаем вам преркасного дня!С уважением,Азиза АтамырзаеваМенеджер по работе с гостями

رد من مكان الإقامة: Dear Guest,Thank you for sharing your experience with us! We are delighted to hear that you found our hotel modern and convenient, and that our central CBD location, as well as the on-site currency exchange, added to the ease of your stay.We appreciate your honest feedback regarding breakfast. While we are glad you enjoyed your overall experience, we understand how variety can make a difference, especially during longer stays. Please know that your comments have been shared with our culinary team as we continuously strive to improve our offerings.We hope to welcome you back again soon for an even better stay!Warm regards,Aziza AtamyrzaevaGuest Experience ManagerFront Office

رد من مكان الإقامة: Dear Ainie Amin,Thank you for taking the time to share your feedback with us. We appreciate your honest comments, as they help us identify areas where we can improve.We understand that the location may feel slightly outside the heart of the city for some guests, though many do enjoy the quieter surroundings and convenient transport options nearby. We are also sorry to hear that the room amenities did not fully meet your expectations. Your remarks have been shared with our team, and we will certainly take them into account as we look for ways to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Warm regards,Aziza AtamyrzaevaGuest Experience ManagerFront Office

رد من مكان الإقامة: Dear Guest,Thank you so much for your great feedback! We are truly delighted to hear that you found our hotel the perfect place to relax and that you enjoyed our breakfast — we take great pride in starting our guests’ days off right with a delicious and varied selection.Your kind words mean a lot to our entire team. It was a pleasure having you with us, and we sincerely hope to welcome you back for another restful and enjoyable stay soon.Sincerely,Aziza AtamyrzaevaGuest Experience MAnagerFront Office

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how important it is for our facilities to be well-maintained, and we regret that the card slot was not functioning properly. Your comments have been passed on to our maintenance team to ensure that this is addressed promptly.We also appreciate your thoughts on our breakfast offerings and location. We strive to offer a quality breakfast, and we will review your comments to see how we can improve. Regarding the location, we understand that it can be congested at times, and we are sorry for any inconvenience this caused.Your feedback is valuable to us as we continuously work to improve the guest experience. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Aziza AtamyrzaevaGuest Experience ManagerFront Office

رد من مكان الإقامة: Уважаемый Гость,Мы в восторге от вашего отзыва. Спасибо, что выбрали Novotel Bishkek City Center. Мы с нетерпением ждем вашего возвращения и создания еще более замечательных воспоминаний вместе.Желаем вам прекрасного дня!С уважением,Азиза АтамырзаеваМенеджер по работе с гостями

رد من مكان الإقامة: Уважаемый Гость,Приветствуем Вас от имени Novotel Bishkek City Center!Ваши отзывы очень ценны для нас и рады узнать, что вам понравился наш отель и предоставленный сервис. Также хотим поблагодарит вас за честный отзыв и рекомендации. Пожалуйста, будьте уверены, что мы принимаем соответствующие меры для решения данной задачи и предотвращения ее возникновения в будущем.Ваше удовлетворение — наш главный приоритет, и мы с нетерпением ждем возможности снова увидеть в нашем отеле в ближайшее время.С уважением,Азиза АтамырзаеваМенеджер по работе с гостями

رد من مكان الإقامة: Dear Guest,Thank you very much for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!Sincerely,Aziza AtamyrzaevaGuest Relation ManagerFront Office

رد من مكان الإقامة: Dear Guest,We appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback. And you left very valuable feedback giving us more detailed information regarding you stay. Please note that although a toothbrush, shaver etc. does not belong to our usual bathroom amenities, our housekeeping team will be happy to bring these to your room upon request. We have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We make sure that we are working on appropriate cases to escape future accidence.Thank you very much for your loyalty and trust. We hope to see you soon in near future!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

رد من مكان الإقامة: Dear Guest,Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed your stay. Thanks for your loyalty.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

رد من مكان الإقامة: Dear Guest,Thank you very much for your awesome feedback. It means a lot to us. We always strive to serve the best service to meet the expectations of guests.Hope to see you soon again in near future.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office

رد من مكان الإقامة: Dear Guest,Thank you for your 5-star review and for choosing us. We’re glad to hear that you're happy with provided service. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to see you again!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office