Kyah Hotel

Nice hotel with good service

Fantastic place to stay. The room was spacious and comfortable and the grounds were well kept and had plenty of extras

衞生：一般 環境：還可以 服務：好

Here's an improved version: "Our experience was quite disappointing. We stayed for only one night, but were charged for two a month later. Initially, when I inquired about extending our stay, there was no issue. However, when I tried to contact them about the overcharge, they did not respond and later refused to issue a refund. It's a shame that such practices exist. Think twice before booking with them."

We had the absolute best time at Kyah! It’s such a beautiful spot, perfectly located near some of the most stunning hiking trails in the Blue Mountains. We felt right at home, and their restaurant, Blaq, was honestly one of the best we’ve visited in Australia—10/10, an absolute dream. We’re already planning our return!

Originally a 2 night booking as part of a group of 16 however, a month beforehand were advised could only stay 1 night "due to renovations". Our group accepted this in good faith. However, it was obvious when we arrived that we had been misled and booted over a Conference booking! How come "the renovations " would not affect the Conference which was going to be there for 5 days ?? But we couldnt be accommodated for 1 more night?? Also as we had stayed last year and had a fabulous Banquet Dinner and we had rebooked that, but it was a big disappointment for all our Group as food quantity was extremely small to share amongst 16 people. The breakfast the next morning was yet another disappointment compared to last year. The Manager now advises the breakfast was "pared back"....this is an understatement as it was totally "stripped back" so don't believe what you see on their website. Reality is it was one choice of cereal, no milk unless you request, white, brown bread for toast, stale croissants and pastries, some apples or oranges. If you want tea/coffe you have to go up 2 flights of stairs to make it yourself and carry a hot paper cup full of tea/coffee down to dining room. Certainly an OHS problem. I sincerely hope they get their act together as this was a very good hotel, but cannot recommend it at present given the deception and quality of dinner and breakfast.