Bluewaters Hotel Blackpool

Draw front was old and broken and resting in place unsecured so fell off on our feet. Sheets has some kind of sandy gravel. No remote for tv so couldn't turn it on. Sink was full of filthy water and hair - assume from cleaning the floor

Great value

There great

Hi I am making a formal complaint against Bluewaters hotel Blackpool . Firstly id like to state we booked with *********** for the price of £275.76 from 23/23/2024 to 27/12/2024 after checking bank statement you have charged me £485.76 . Why? Next the place was a disgrace, very worn out and tired , staff run of their feet, frozen Christmas Day dinner at an extra cost of £75.00 !! Also we had the only suite which was situated next to the pool so had the noise of two running pumps and extractor fans 24 hours a day . After third day we left through lack of sleep and worry of food poisoning. We know we are not the only people complaining. We booked through you do hold you responsible for a refund. There are lots of places to complain and we will do that within 24 hours if no response Jean Osborne booking no. ***********

Our experience was a bit of a let down as Blackpool isn’t the same as what it used to be we feel it has gone downhill. The hotel staff were amazing they went above and beyond to tend to our requests. It’s a shame though as the hotel could do with a bit of work as it seems tired and outdated. The breakfast was okay too couldn’t really complain, one thing I will say though is the floorboards are too squeaky.

Hotel was clean enough. Staff need training. They where so ignorant and weren't helpful at all. Got handed the key and told what i was to pay. Never got tol where or what time brakfast was or checking out time.