The Metropole Hotel

Why is this hotel been advertised on hotels available like trivago when it's full of refugees and would not be fit to let any customer to stay I'm such a dump nowt his hotel has been totally run down and as been ruined by these using it it now looks like the worse building opposite the north pier well done britannia company

This review could easily have been several pages long.Stayed one night due to an emergency-had I realised it was a Britannia hotel I would have slept on the beach.Waited 10 minutes for receptionist to get off his phone,despite my trying to attract his attention he just ignored me and carried on.Was given key-when I asked directions he just waved his hand vaguely and returned to his call-at no point did he ever finish his chat,just held on the whole time we were checking in.Tired carpets and peeling paint in corridors.Key card didn't work so back to reception.STILL on phone.Room smelled of vomit-it was unbearable so I went back to reception and,after half an hour was given another room.This one just smelled of damp and bleach with added cigarette smoke..Went for shower-no towels.back to reception-said some would be sent up.Went back again after almost an hour.Was given ONE small towel,not a bath towel.Shower never got beyond very tepid.hardly any pressure and the water didn't drain-still there next morning.Cracks and cobwebs on filthy window-cobwebs everywhere actually.Un vacuumed carpet had a few shards of glass carefully piled in a corner along with a cigarette butt (this is a no smoking hotel.)The rest of the carpet crunched.Front missing off cabinet drawer but it was filthy inside anyway,as was the room and bathroom in general-toilet hadn't been flushed never mind cleaned.Suspicious stains everywhere-I wouldn't lie on the sheet which had a hole where someone had poked their foot through so slept in clothers put on again after shower.Tried to wash underwear in washbasin but no hot water so had to use tepid dribble in shower.No remote for TV-too tired to trek to reception again so tried to sleep.Springs poking through entire mattress,one thin,yellow pillow.Freezing cold(this was summer).Thin walls meant I could hear every word of neighbours both sides and above as well as toilets flushing.The corridor noise never stopped-people shouting and banging their doors and mine all night.Went to check out at 7am and asked for refund but still fighting for it.Britannia specialise in taking grand old hotels then spending absolutely nothing on them,thus running them into the ground.Happy to take millions from the government to house immigrants but Alex Langsam just pockets the cash for himself and his cronies.

not a good experience, very tired hotel though it would be a good place to stay but it wasn't. booked an executive room but was not executive at all in the middle of the hotel with a view of the service corridor and water poring down the window from the broken drain pipe. swapped us to another room on the fron with a sea view which was not much better window rattling and draughty had to stick toilet paper in the window to stop it rattling and stop the draught.. second time we have used this group and been the same both times last time the prince of wales in Southport. would avoid using them again