The Kings Cross Hotel

Just average 2* hotel but prices are similar to 4*. Not recommended this hotel.

Nice hotel will stay again

I would like to start with, - I wish I read the reviews first! Before booking and after booking I was made aware the hotel is small and the rooms are small, it did initially put me off as we travelled as a family of 5, (mum & dad & 3 children ages 17, 14 and 3, however due to its location and the fact it had a pool table we thought we would give it a try, however,. NO-ONE at any point informed us the triple bunk beds in the room they chose to put us were literally made for small kids, not 17 and 14 year olds that are fully grown. So as soon as we arrived at our room our daughters were less than impressed. The 17 (18 in sept) year old slept in the middle bunk and felt like she was in a cage. Our second issue was the cleanliness, the bedding and the towels looked clean but the room itself was very much not. The drawer tops, the windows & ledges, the tv and behind the mirror haven't seen a cloth in a long time. (I am a professional cleaner and I know what I'm talking about), it also didn't look like it had been hoovered in a bit either! We also were NOT told prior to booking that we have a curfew of 1am and if we planned to be out past that, it would cost us an extra £15 for a whole other key. They also charge £3 for the use of bedding. I think this was stated in the t&cs but I may have missed it however Connor sent a whole message after booking explaining this and that but failed to mention anything about either of the extra costs. We weren't to bothered as we weren't planning on being out past 1am and £3 was hardly going to break the bank, for the cleanliness it wasn't too much of an issue since the bedding and towels seemed clean enough the rest wasn't a problem as it was just a place to get our heads down and it was only for 2 nights, but due to our daughters property being stolen from our room I decided to let everyone else know. We arrived about 6pm on Saturday 5th July and went out for a wander. On the Sunday 6th July we headed out in the morning to do some activities and on the way back we bought some gifts and some things for our kids, including a labubu for the 14 year old, we then headed back to the hotel before heading out for dinner. When we got back to the hotel after dinner, our bin had been emptied but nothing else, no change or making of the beds, no new clean towels, only the bin had been touched and our daughters labubu stolen. We reported this to Connor to which he blamed the cleaner and that was that. He said he tried to call her but she must be sleeping. This morning during check out, absolutely nothing said about it. As for the cleaner, well, when we left for the day on Sunday it was Connors wife cleaning the lobby area, and today it was Connor with the hoover so I don't believe there is any cleaner there to be the thief, we believe Connor and/or his wife are the thief, if its not them it's very clear they continue to employ someone who has already stolen from the guests! Reading the previous reviews someone has said they had