Spa Hotel Ezeretz Blagoevgrad

Awesome place! Friendly staff! The food is very tasty! Only the outdoor jacuzzi and pool need refreshment. The location is not very good, but the hotel is wonderful. I recommend visiting on weekdays, because on weekends it is very full and you can not use the spa area 100 percent.

We have stayed here many times in the past 8 years and this was the worst stay. The inside pool was under construction, the one outside pool was also under construction. Terrible roof over the other outside pool. The fridge in our room was filthy and unusable. The balcony/terrace outside our room was also filthy-bird feathers and bird poo everywhere. When we laid our towels outside, came back to them and they had lots of bird poo on them. Food was ok, our waitress Kate, was lovely. Reception staff at check in was very rude as was the manger. Very disappointed for the amount of money we paid, we expected much better.

I booked this online with ********** and noticed we were in the middle of an industrial/housing estate. Upon reaching the hotel I noticed a sliding security door to gain access to the car park and being met by a uniformed security guard. 🤔 Upon checking in at the hotel receptionist said I had not paid, after about half an hour on the phone and ********** confirming the booking I was asked to pay again with my card locally and be refunded later. No atmosphere in the hotel, very small bar and limited service. A very basic breakfast. We were going to go for a swim in the outside pool but seeing dozens of pigeons taking an early morning bath in the pool stopped us. Upon returning to the UK and getting my bank statements the hotel had indeed took two payments out for a one nights stay! I tried and tried to recover the extra nights payment and sent the hotel copies of my bank statements. The hotels reply “It is against the rules and regs to issue a refund” Avoid at all cost! I’ve travelled the world and rarely had an experience like this.