Red Roof Inn Columbus Northeast - Westerville

Overall, our one night stay was good. The mini fridges in both rooms were frozen over when we got there, but they were still working. In one room, the microwave plate was either taken out or stolen. Other than that, our check-in and check out went smooth.

NO coffee pots in the rooms. Desk clerk was surly and lazy. I was approached by homeless people in the parking lot

Room had fixtures broken in bathroom. Went to sit on desk chair and almost flipped backwards because the chair was broken. Clean towels were put in tub. Person at desk was notified of these problems. No way to treat a senior citizen.

No

Dirty. Stained linens. Didn't even want to use shower.

Absolute WORST place EVER!! It may be “cheap,”but do yourself a favor and find another place to stay, cheap is not always better! The RUDEST manager and front desk people I have ever met in my life. I made a reservation, ended up NOT staying after NOT ONE, but TWO FILTHY ROOMS!! First room, the bedsheets were folded down like someone was in the bed, had stains, lights on, bugs/dirt etc. Second room had hair on the “clean” bedsheets, something in the toilet. I simply asked for my money back that day, still nothing after a week. Multiple calls, me calling them bc they wouldn’t call back… simply asking for a receipt emailed to me to just prove that they sent the refund and I continued to get hung up on, lied to, promised calls back from the manager and NOTHING!!! Went up on a weekend to ask in person, was rudely told by the manager “why would you even come here on a weekend, I’m not there and no one can get you that information for you and I’m certainly not coming to do that today.” Then the front desk girl, lied stating it was sent on Wednesday (the Wednesday before I went up on the weekend.) Again, I was just wanting an email confirmation of the refund, asked multiple times still nothing. Called on Monday (I will admit I was fuming by this day bc of the disrespect, rudeness, incompetencey etc.) Now at day 10 of nothing, no refund, no money NOTHING. Was hung up multiple times, again just asking for a simple email of proof they sent it, again was told it was sent on Wednesday. After about the 5th hang up, I called corporate, explained the situation and GUESS WHAT?! They didn’t send it Wednesday it was sent THAT DAY!!! Sooo let’s see if I even get it back bc day 10 and I’m still waiting. Horrible place, rude people and NOT WORTH IT!!! It is obvious they are crooks!!! So do yourself a favor DO NOT GO TO THIS PIECE OF CRAP PLACE!!