Wilton House

I booked into the cosy cabin for an 8 night stay. The cabin was good size and had a large fridge, microwave ,stove and a fan. I arrived 11:30 at night. There was no welcome basket in the room or even a bottle of water in the fridge. There was also no information in the room regarding the Wi-Fi password. I had to go and ask for the password and was jumped on by one of the Rockweilers which guard the property. I was told that my bed linen was going to be changed on Saturday morning. I came back to the cabin in the evening and it had not been changed. On Sunday morning I again requested clean linen, then went out for the day. I came back early evening still no clean linen, so went to request again for some, and was told they had forgotten my request from the morning. I would not recommend this property to anyone! As customer service does not exist. I had paid Ms Bridget in cash for my cabin and the next day, her daughter asked me for payment! Don’t these women talk to each other? For the 8 nights I stayed here I battled bugs every night. I am aware that this is normal in the Caribbean but a mosquito net would have meant that most of the bugs were not on the bed beside me. There is a lot that could be improved. 1. Provide information about the Wi-Fi Most accommodations provide you with basic information on a laminated sheet in the room 2. Provide mosquito nets for rooms that do not have air conditioning 3. A basket with a a couple of sachets of tea and coffee in the -rooms would be a nice touch and a bottle of water. This is the bear minimum of hospitality. Unfortunately my experience was not a one off, as other people checked at Wilton house as we were attending wedding and the experienced the same crap service. I was told to my face… after paying over $600, that she was not cooking breakfast as there were no guests at the property.

This is lovely property and the gardens are beautiful - flowers and hummingbirds - but it is in need of a lot of TLC and updating, particularly the plumbing. Self-catered and kitchen could use a kettle and a microwave rather than just a gas oven. However, Miss Bridget made us very welcome and nothing was too much trouble. There are steps in the garden down to the sea where you can swim off the rocks and there is a small public beach 5 minutes walk away. It is away from the big resorts and you definitely need a car to get around. Not much in the way of restaurants or anything to do in the evening nearby. The roads in Jamaica are terrible and full of potholes.

1. The pictures look nothing like the current condition of the property. 2. There were dogs constantly barking at times even in the middle of the night. We’re dog people so I gave it the benefit of the doubt until a very large, chained up dog lunged toward one of my girls when we were getting out of the vehicle. 3. The last night we were there, we were awoken at 4am to the noise of construction/maintenance that continued for awhile. 4. Our room had a strong sewage smell that was absolutely terrible. I don’t usually write reviews good or bad, but with this experience it is my due diligence that no one else have to experience the same atrocities that we did. Don’t make the same mistake we did!

We had a fabulous stay at Wilton House. Safe, clean, very friendly and helpful hosts; three minutes walk from a great beach. If you go be sure to try LunaSea restaurant (3 mins drive) - great sunset views and fab food!