إن إتش كوليكشن بوجوتا هاسيندا رويال

룸 컨디션은 매우 깨끗하고 깔끔했으며, 쇼핑몰과 바로 연결되어 있어서 편리했습니다.

I am bias with this place. I did an intership in this hotel 28 years ago and I absolutely love Hotel Hacienda Santa Barbara. It is still quite elegant and the area where is located is one of the best in the city. The service, the room, the bathroom, they are all great. I really love the breakfast buffet for the top quality of the food and the variety of native Colombian fruits. The staff (Edwin in the front desk, Don Pedro and Ana in the restaurant..) are extremely helpful and efficient. I will alway try to book this place whenever in Bogotá. Thank you

Great hotel with super friendly staff.

While I was asleep, a stranger entered my room due to a faulty door lock. When I reported it to management, they admitted this was a known issue and that at least one other guest had experienced the same problem. Yet nothing had been done to fix it or to warn guests. This is completely unacceptable and extremely alarming. I was fortunate enough to scare off the intruder, but many guests would have been terrified or even harmed in this situation. A hotel's first responsibility is to provide secure accommodations, and here that responsibility was neglected. Until NH Collection Royal Bogota can guarantee that its rooms are secure, I strongly advise travelers to avoid this property. 9/3 update: I was contacted by the hotel director personally who was very apologetic, gracious, and professional. I was assured the concern had been addressed and I personally visited the room where I previously stayed. I noticed the door system had been modified and I also noted the same modification on several other room doors. I had the opportunity to test the door system in two of the rooms and all appeared to be in safe, secure order. I’m pleased and relieved to know that management gave this matter the prompt attention that was required.

Excelente servicio, habitaciones cómodas, comida deliciosa, instalaciones impecables, una gran experiencia en un lindo hotel

While I was asleep, a stranger entered my room due to a faulty door lock. When I reported it to management, they admitted this was a known issue and that at least one other guest had experienced the same problem. Yet nothing had been done to fix it or to warn guests. This is completely unacceptable and extremely alarming. I was fortunate enough to scare off the intruder, but many guests would have been terrified or even harmed in this situation. A hotel’s first responsibility is to provide secure accommodations, and here that responsibility was neglected. Until NH Collection Royal Bogotá can guarantee that its rooms are secure, I strongly advise travelers to avoid this property