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設施：較老舊，一般般吧 但房間面積很大 環境：還算不錯，位置在公司附近，就訂在這兒了 服務：早餐種類倒是不少，但適合中國人的很少，但有一個早餐的湯非常不錯

訂了山景套房，但是到了以後給的房間根本沒有山景，還靠公路很吵。換到高層以後還是沒給山景套房。説第二天再給我換。到第二天晚上七八點了才來找我問我要不要換房間。我已經懶得動了也不想換了。總之雖然老牌酒店，設施已經老舊了，維護的算是不錯了。中國人過去還是建議選擇新開或裝修較新的酒店

房間還可以

Before I arrived, I knew that I was going to enjoy my stay. I wrote to the hotel a week before I arrived and made a special request. In less than an hour, I received a response from Sra. Catalina Hurtado Londoño, the Guest Relations Manager. She was very helpful and responsive to my inquiries. Sra. Catalina made a huge effort to satisfy my request, but what I’d requested wasn’t available anywhere in Bogota. Demonstrating extraordinary customer service, she arranged for a gift to be waiting for us in our room instead. Upon arrival, my partner and I were met by a friendly and professional reception staff. The room, which had a balcony, was spacious, quiet, and well appointed. We stayed for a week, and housekeeping did a wonderful job servicing the room daily (thank you especially to Ximena). After we arrived, Sra. Catalina went out of her way to meet us to make sure that our needs were being met, and every time she saw us, she made a point of asking how our stay had been so far. She leads by example, and I think that’s why everyone there was so attentive and professional. We had breakfast in the hotel one morning. The breakfast buffet offered a wide variety of selections for anyone’s tastes – fruit, arepas, wraps, oatmeal, omelets, cheeses, breads, pastries, and more. It was excellent. On a few nights, we went to the bar where Nidia and Zahira are the bartenders. They were friendly and fun, and when we didn’t want “the usual” they made great recommendations. One night, it was quiet in the bar, so Nidia asked me what kind of music I liked best, and she played it. We ordered from the restaurant while sitting at the bar, and our excellent meal was quickly delivered. I’m just a regular guy, but I think that anyone observing the service we received would have thought we were VIPs. If I had one regret, it’s that we didn’t stay longer…but we’ll go back soon.

Clean rooms with great views in the center of Usaquen. Gym and pool are very nice. Staff are very courteous at front desk and restaurant (Nestor, Javier, Gloria, Ramon, Nicolas… so nice!!!) Two of the Bell Boys, Andres Robayo and Andres Cetina are top notch at superior customer service. Great attention to detail with luggage and opening the door. Great experience overall.

The restaurant offers good selections for both breakfast and dinner (couldn't really have lunch during my stay at the hotel due to business meetings and visits to clients). I was expecting more protein, specifically meat, during breakfast. The only sources of meat I encountered during my stay were deli meats such as ham and soups like caldo de costilla. I would have loved to have something more along the lines of a traditional American breakfast, such as bacon, turkey sausages, chorizo, or something more local such as empanadas de carne mechada or cheese, to give a few examples. Regarding room amenities, I loved the space, the lighting, and how everything was set up. The front desk staff was always really polite and whenever I requested room service through the app, someone would call me to confirm the order and make sure everything was exactly as I needed it. I had a wonderful time and hope to come back soon!