Hotel Lusso Mare by Aycon

******* location is very difficult.

Every year I say “ Never again, Im not booking with Jet 2 “ because each year , almost without fail-their recommended accommodation turns out to be VERY disappointing. Having travelled a lot in my lifetime I believe I am a fair person who does not moan for the sake of it and I invite anyone to look up some of the stellar reviews I have given much cheaper hotels based in Greece, Turkey and Italy NOT with Jet 2 I should add! Where to begin? Despite having a clean modern bathroom ( the ONLY good thing) this hotel is tiny and the rooms cramped and dark - many with no balcony, no pool and as it turns out zero bar facilities ( despite what it claims on its website. ) Trust me, there is NO BAR- not even somewhere you can buy a coffee p.m - even if you like us, paid for half-board. In line with other UK reviewers, Im afraid we found the daily excuse for a buffet boring and monotonous and very poor quality, with the same greasy and overcooked offering of tough-as-nails pork steak and white fish, recycled plain pasta, over-cooked chicken and greasy roast potatoes, minimal veg, the same cucumber and tomato salad - morning and evening -with no dressing folks, day in and out. Quite how local reviewers can describe the food as “excellent” is beyond me! There was bread but no butter, a small amount of fruit ( apples, bananas) which were rarely replenished, a coffee machine ( nasty coffee) and the staff seemed to go out of their way to be rude and unhelpful. Eg. I had to ask at least twice for a kettle and some cups for the room that are listed as coming as standard. Also on two occasions where we asked the two grumpy male servers for milk for our cereal ( because we needed to leave earlier for day trips , breakfast being 7-9 am ) they just shrugged their shoulders and deliberately took their sweet time, so if we didn’t want dry cereal we had to top it up with coffee from the machine! So much for the “ friendly and helpful staff” that apparently more local Serbian and Croatian holidaymakers keep banging on about! Maybe they just don’t like English -speakers? Or maybe these hotel staff at this hotel simply don’t give a ****? Last but not least, on three occasions we had to go down to Reception to ask for a toilet roll because the maid did not have the basic common sense to replace the empty one.. Our advice? AVOID the Lusso Mare like the plague!

What an awful Hotel. The food is diabolical, not much choice or variety. Jet2 haven't addressed our issues at all, just left us with a promise that they will be in touch, which they haven't yet. This isn't a 4 star rated hotel, more like a one and at a push a 2. The rooms are adequate, even though small. Our patio door was broken and we couldn't close it, so the Aircon didn't work properly. They didn't clear away the plates and left over food from our late supper the following morning, which they provided on our arrival. Our bed wasn't made, most of the pillows and cushions were left on the chair. Very limited choice for breakfast and evening meal. My husband couldn't have a cold drink other than water with his evening meal. He doesn't drink alcohol, so asked for orange juice, which was refused, as they only serve that at breakfast. The restaurant is dire and not what you would expect in any hotel. Food was pitiful. No bar area. No hotel facilities like a pool spa, Al la carte menu ( which is mentioned in their advert) Location is up an back road which is uphill, so the transfer just drop you off at the bottom. We are in our late sixties with health issues, so this isn't ideal for anyone with walking issues. Overall, just not what you would expect from a Jet2 4 star rated holiday. Very poor