Radina's Way Hotel

This is a really great hotel, I started 4th-11th of March. Was still plenty of snow in Borovets and the slopes were great for a beginner like myself. I stayed in this hotel, which is just outside of town (25m walk). It has a free shuttle in the morning/afternoons running roughly every half hour. I would have to be honest and say it doesn't run exactly on schedule so don't focus too much on the listed times, get to each time slot early as it can, and does, leave early/late. Didnt cause me any issues. It's a 5 min trip on the shuttle from hotel to slopes, and back. Drop/collection is outside the Samakov hotel, which is about a 2m walk from the bottom of the slopes/lifts, and also a 2m walk to the Gondola (do take this no matter your ski level, the greens are great and views stunning). The hotel itself has: Equipment room (not heated) Spa - which was really great, 2 saunas, steam room, heated loungers, kids pool, "adult" pool, and jacuzzi, which is basically one end of the kids pool. The pools are smaller than they look in the photos but still good for relaxing or swimming some lengths Gym - I didn't use Massage service - I didn't use Bar/Restuarant/lounging area I used the spa every day after skiing and it was great for relaxing before dinner. My package was Half board so breakfast/dinner was included (I ate lunch on the slopes, reasonable prices a bit under the UK average). Food was buffet style but always plenty of choice and lots of it. I tended to each 2 lots of everything each meal so came away feeling full and enjoyed it. The only negative I would have here is drinks are included at breakfast but not at dinner, which I found odd. I took a water bottle in the evenings to keep costs down. Staff - serving staff in the restaurant (3 girls) tended to keep their eyes down but were extremely efficient in removing used plates, usually plate is gone almost as soon as you put your knife/fork down. They were polite enough when thanked. The guy in reception (big bald guy with a big beard) was very helpful throughout our trip, answering tons of questions and also helping with a medical issue and checking I was ok before I left. He might look like a bouncer but he is a good egg. Room - big enough for the 2 of us, including twin beds + an extra. The decorating was good enough and it had a nice bathroom with a good shower. Rooms cleaned daily and shampoo/shower gel/robe/slippers provided. Overall I have no complaints about the hotel. Evening drinks, even basic ones, should be included with the meal but I'd still happily stay here again. My holiday plan was hotel to slopes to hotel (spa) and repeat. And I enjoyed it every day. The town isn't really good enough to want to be "in" town, unless you want to get drunk every night in the various bars. So if you want to ski and relax, this is a great place to do it.

I am impressed by the exquisite cuisine. Absolutely amazing to my taste! All the family members can have their pick. Congrats to the Chef! Large rooms, a lot of space for depositing personal stuff, very clean, discrete personnel. For non-skiers, you can enjoy the warm pool, warm jacuzzi and saunas. Good choice for families! (and not only) Anyways I will remember this hotel for its amazing food.

Beware that you will not be allowed to use the pool/spa after you check out unless you pay 40 lev (20 Euro) per person. So if you decide to ski on your last day you will not be able to have a shower and change for free which is quite extraordinary and doesn’t not happen in the Alps resorts. When we spoke to the management they simply said it was the hotel policy, they were not interested in what we thought about it. Agree with other reviewers who mentioned lack of basic customer service skills. I would say avoid this hotel if you can.