هيلتون بوسطن باك باي

A true "home away from home" for a new international student. As an international student newly arrived in the U.S., Hilton Boston Back Bay was my very first landing spot. I have been staying here for two weeks while navigating the difficult process of apartment hunting—which has been incredibly stressful due to my lack of U.S. credit history and language barriers. However, this hotel truly gave me a sense of "home" during this challenging transition. Even though my English is not perfect, every staff member I encountered was incredibly patient, friendly, and accommodating. Their kindness made a huge difference in my first few weeks in Boston. I am deeply grateful for the warm welcome!

This was the worst Hilton I’ve stayed at during my travels. It was raining during my visit, and surprisingly, the front desk told me they didn’t have any umbrellas available—quite unbelievable for a hotel of this brand. The property was under renovation, which made the overall experience even less enjoyable. The restaurant was also underwhelming—not fancy or memorable at all. If you're in the area, I recommend staying at the Sheraton just across the road. It’s a much better option.

It was a good experience to stay in this hotel. I was satisfied with overall quality of hotel and its location.

Excellent stay, excellent location

The front desk staff was so official, no welcoming, and kept a straight face. The room was nice, but I could see some hair in the bathroom and body lotion was empty, never refilled. The most terrible experience was noise. Some of the rooms had a family party for the whole night. They were yelling in english, screaming, bumping the floor, hitting the wall, and even hitting the windows, cursing loudly each other as possible as I could hear in my room. Music was terribly loud. I called the front desk several times, but they didn't do any reactions!!! Finally, I got angry, and they did reaction, that terrible party was over. But staff never call me, never apologizing for that terrible situation. Just over. At check out, staff didn't ask anything about staying, no information for check out process, no face, nothing to say except "check out?",. Does Hilton offer service so weird and so rude? Is this Hilton standard? It was a really amazing service. This is Hilton service!

The service was pretty good. It gave me a $40 "Food & Breakfast" credit per day. I just didn't expect that I also had to pay an extra $30 "Unban Destination Fee" per day.