Sanaru_ZCQ
June 13, 2025
Very dissatisfied. We clearly booked a king-size bed room, but the room we were given was seriously different from the description! There was only a 1.5-meter bed, but it was said to be a king-size. I went to the front desk to verify, and the front desk brazenly said that they had this size! 1.5-meter king-size, what do you think of a person! I reported it to Ctrip, but Ctrip couldn't get the hotel to solve it, but Ctrip's response speed and sincerity were still acceptable. Unfortunately, the hotel was too bad! It's still a chain hotel. I hope Ctrip can complain to the hotel headquarters.
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