The Watermill Hotel, Sure Hotel Collection by Best Western

Visited as travelling on business. I’ve given this 2 stars and not a one only because the staff were really accommodating. As work based it was booked via a business portal not direct so a “standard” room booked. Arrived and checked in, when i got to the room I could not believe the standard was so bad. Carpet filthy, room dingy, dated doesn’t even cover it. So bad I immediately U-turned back to reception. Intended to leave and just try book elsewhere or drive the 3.5hrs home and back the following day. The receptionist checked his bookings and showed me to another room which he said was “a superior”, which I’d compare to a standard premier inn - that was fine so I opted gratefully for the change. Then told the restaurant was under refurb so no evening meals… lucky a great pub is just over the road (that I’ll recommend separately, excellent food). The following morning a full English was served, this a definite redeeming feature. So if you intend to stay: (a) Book a superior room (b) Eat your evening meal at the pub over the road (c) grab the full English breakfast

Shaun was amazing, he was a friendly face and very welcoming. He was on the ball with everything and very fast with his service. The breakfast was also lovely. We will be back and hopefully Shaun will be working to make a great stay. Thank you again

Although this hotel is slightly outdated, could probably do with a freshern up (the reception smelt a bit musky). The receptionist was lovely and the hotel staff very friendly. The bed was suprisingly comfortable and I slept well.

No food facilities other than breakfast but do offer a 10% discount on food and drinks at the White Horse pub across the road

What a fantastic friendly welcome we had when we checked in. We only stayed one night but all the staff we met were as welcoming. The room and bathroom were spotlessly clean. The decor in the room is a bit tired but we were happy to overlook that for the price we paid for the room

It was a quiet room as requested, we were shown to our room by the reception Manager and given a parking space outside the room. Great location easy to find and an awesome breakfast the next morning. Well done to all the staff, we'll be back when we are in the area again.