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週末人很多。 靠購物中心

I stay at this hotel often for work, due to it’s convenient location. I have had a few small issues on occasions staying here but nothing which would make me choose another hotel in a less convenient location. On this occasion, this was the first time I had been since the restaurant works had been completed and although it looked a lot more modern, most of the basics are lacking in service. When I checked in at reception, every time I stay they ask if I want to have dinner in the restaurant next door, on every occasion the meal deal has been offered or just automatically applied. On this occasion when I said I would have dinner in the restaurant, I was surprised to find that the meal deal was not applied on my room and led to completely unnecessary additional costs which I could not challenge. They also have removed the meal deal from the menu so you wouldn’t know it was available unless the receptionist says - which she made no effort to do and I wrongly assumed it would be applied as usual. This clearly has now changed and premier inn want to push people to spend more in their refurbed restaurant. The staff in the restaurant were completely overwhelmed and over worked. I had to wait 10 minutes by the front door to be seated. There were 2 members of staff on, one of which was new. There was a family beside me who hadn’t pre booked and were made to wait ages on a large table and nobody came back to check on them. In the end they got to eat at the table they had already been waiting at for such a long time. The more experienced member of staff was running around doing everything, correcting mistakes and apologising for poor service. They didn’t get my order right mostly because she was impatiently rushing me at the till because they were so overwhelmed and 1/3 toppings on the personalised pick your own pizza were missed off. Not only did I not benefit from the meal deal but I ordered the new Katsu fries which were over £6 and served on the smallest bowl I’ve ever seen and outrageously poor value - see photo. There were several other customers missing food or overcharged, by accident I assume by the new member of staff. At breakfast, it was another slightly longer than expected wait to be seated and 1 member of staff until 730am when a second arrived. The coffee machine was broken, slightly surprising there was only 1 in a new refurbished restaurant and it was broken. I will avoid staying again until these staffing and services challenges have improved, hopefully, in a few months time

We booked the premier inn as a stopover between days out at legoland and it’s the perfect location. We were very tired on arrival and reception staff were lovely and friendly and we decided to book in the restaurant for a meal. And what a great decision it was. We were greeted by Caroline who was so friendly and welcoming from the get go. She was great with our children and very helpful and welcoming and I felt genuinely interested in talking to us. As the course of our evening went on the restaurant became extremely busy and Caroline took it in her stride. She was amazing and faultless at the same time as being friendly and attentive. As someone who has worked in the hospitality for over 20 years it was really nice to see someone who clearly cares about their guests and enjoys the interaction with humans which seems to have been lost in the hospitality industry. Caroline was the best server I have had in years and is a credit to the company. Our food was also lovely and served within a decent timescale given on how quickly the restaurant got busy. All the staff I have met so far in my stay have also been wonderful and accommodating and friendly. A great place to stay!