Guest User
June 19, 2025
I normally would never advertise a hotel or give a review, but on this occasion the lady who greeted me and partner was one of a kind. My wife insisted that we give the concierge or front of house lady called Caroline a review, because my wife as she has put it, Caroline made her feel like 'Lady of the manor', without going over the top. Putting it as simple as this, when someone with a disability which is not notable but was made aware of this in the kindest and most respectfully way, ‘Moved Us’ unforgettable. This lady is a credit not only to your company but to the town of Bracknell, as we have come to Royal Ascot for the last 18 meetings and wished we had booked here before - we will be booking in advance for next year that is guaranteed for sure. Thank you ever so much Caroline From Phil and Dollie