مستخدم نزيل
8 مايو 2025
Several issues, we were in one of the supposed better rooms on a supposed quiet floor, don't be fooled this is not the case, constant door banging and shouting throughout the night. Several things that I would expect from a mediocre hotel stay were not there, no glasses on the bathroom, no bathmat, not enough towels and only 2 pillows although it stated when we booked there would be 4, no phone to contact reception unless you do it on your mobile and pay 13p per minute for the privilege (we did not feel safe going out of the the room early hours of the morning to reception). No hairdryer - is this not a basic requirement? Room extremely hot but you cannot open window due to road noise and fan provided just circulated the hot air. All in all not a great experience, staff were good, not their fault that the company is not giving them the tools to give a good experience.
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