مستخدم نزيل
9 مايو 2025
Extremely Disappointing Stay – Bed Bugs, Bad Smell, and No Customer Care I’ve stayed at this Travelodge many times in the past, but after this visit, I won’t be returning. When we arrived, the room smelled absolutely awful — musty and unclean — and things only got worse from there. We discovered bed bugs — we saw three — which was horrifying and completely unacceptable. I immediately went to reception, and while the lady there moved us to another room nearby, the damage was already done. I took photographs and reported the issue to the Travelodge office team, expecting it to be handled professionally. Instead, I received a dismissive response with no apology, and they basically implied I wasn’t telling the truth — despite having clear photographic evidence. To top it all off, our key cards kept failing throughout the stay, meaning I had to make repeated trips to reception while managing a 2-year-old toddler. As a loyal customer who’s stayed here many times before, I’m deeply disappointed. It’s clear Travelodge has no regard for repeat customers or basic standards of hygiene and service.
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