مستخدم نزيل
10 مايو 2025
I initially booked this property because the rooms looked spacious, however, as you can see from other reviews, it's not. "Don't be fooled by the pictures" is a common theme to this place. Right after I booked, I emailed the business to make sure they had an elevator and a place to store our bags. My husband has a bad knee, so we can't climb up multiple flights of stairs. They never got back to me about my questions. My guess is, they didn't want to tell me the bad news and wanted the expiration window to close.. I talked to the manager because it was only a few hours after the cancellation window closed, and it's the staff's fault for not getting back to me.. He was adamant that he didn't want to help at all. I tried to compromise by asking for a credit to his hotel, so maybe a visiting family member could stay there, he said no. Very disappointing.
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