بايمونت باي ويندام برانسون - أون ذا ستريب

Booked through a third party Wyndom resort group. Our family stayed here a few other times. This time was not like the others. The staff was rude and told us we didn't have a handicapped accessible room like we were told on the phone. We ended up with a room and one less bed. So this 62 year old slept on the floor while my 83 year old mom got the bed. We wont be staying here again. The said part is I have 2 more nights here. We wont ever stay or recommend this place again. Would you?

Mike (the nameplate said Manager Lee Frank on duty) at the front desk was so rude. He kept leaving during his attempt at checking me into a room to go eat his food. He ran my credit card and told me it was declined and give me a printout. This was after he asked for a different credit card to run. Then told me he couldn’t figure out how to run the card. I had to look up the information for him that he needed to figure out how to do it. Then he told me it was declined again. He kept wanting to leave the counter, again, to go eat. And then I told him just try to run my initial card and then he accused me of stealing someone’s credit card because he said the name did not match my ID and I told him that was impossible and showed him how he was wrong again - he misspelled my name and I had to show him my drivers license and the name on my credit card matched. The name that he typed into his system did not match because it was wrong. After insulting me, he said he did not want to do it again and wanted to go eat his food. I ended up leaving to go to a different hotel. This is one of the worst customer service experiences I’ve ever had. I gave him my drivers license and my credit card that both had my name spelled correctly, and he misspelled my first and last name. Utter carelessness. There was a man that came in before me and he also was unable to give that guy a room because of an issue with his credit card. This seems like a Mike issue. Outside of this, the front lobby was dirty, and ran down. Please get employees that want to work and do their job!

Hot conditions The halls and elevator were hot. Hall temp on the thermostat read 80 even though it was set to 70.

Talk about messed uo When we got there they checked us in someone check another guest o. Our room and that was some mix up. We had to wait and the lady was at a loss what she was suppose to do. Mix up it was terrible

Bed were big soft comfortable and clean! Location is awesome close to everything, entertainment and food! Food options are awesome so much to choose from

Nice rooms, friendly staff, the rest rooms could use a little help. If your tall and older hard to get up from something? Very nice breakfast all fresh and hot eggs with biscuits and gravy. A very good verity.