Oak Grove Inn

This place has no license for American Patriot Hotels nor Oak Grove from what our understanding is. They are constantly renting these rooms. Owner is no where to be found. Amazing how this works out.

I checked in at 8pm and was told they would not bill me till 8am the next day. Their site attempted to charge my credit card for $85 dollars at 8pm, 10pm, 12am. Also, for the room at 10:15 pm. It did not go through since I had the wrong address on DL. I gave them cash at 10pm and called my Credit card to find out why it was denied. After finding out what had happened, I canceled my Credit Card. Very inconvenient since I had just started my trip. They also submitted my card to be put on their permeant site so they could charge me again at a later time. I do not recommend you giving them your Credit Card until they figure out what glitch they have in their system. The Hotel was OK. It was clean and the staff friendly. They had no telephone to call the front desk, which was inconvenient, since they wanted their money after I had gone to bed and the only way I could complain was in person or walk to the office. I cannot say I would go again, but I wish them well.

I enjoy how people come.together and help each other out. It really is like family. I have really enjoyed my time and fellowship with the people there. I like the options of having community meals....

Made reservation for over 4th of July holiday. Family member read previous reviews regarding bed bugs, vagrants on property, police at hotel, etc. Called hotel back to discuss concerns. Never got to speak to manager. She was never there to take my call and never returned my call at agreed upon time. Then, no one would answer the phone at all, just went to a recording. Finally, I called and spoke with Lexi at front desk and asked her to cancel my reservation. She said she can only answer phones and take reservations. She is not authorized to cancel reservations. She did not know their reservation policy. She said cancelations had to go through the manage, Misty. I told her I cannot speak to Misty and she doesn't return my calls. She said she would leave a note for Misty to call me...that never happened! Then, I read on Trip Advisor, they were closed by the health dept! When I get my credit card statement, they have charged me for the full reservation! I was successful in disputing those charges. There are many other hotels in Branson that don't cause these kind of problems. In my opinion, I would never even consider giving this hotel my information again.

This is where we always stay , it’s just a shame that it has different owners every time we show up, this year was the worst ,pool was not open for first part of vacation , stupid rules on so many bath towels you can have , nit picky on the towels for sure , the customer care is lacking with this current owner , it’s just a shame you would think that a hotel with this location would be a lot better at customer service and caring for people ! If I owned it there would definitely be some major changes , also we used to buy all our show tickets on the phone and have them delivered to the hotel but of course this year they don’t do that anymore .. definitely needs a complete makeover , maybe it will end up on one of those shows that remake a struggling hotel .. but like always we will probably stay there next time like we always do , when the pool is open you can’t beat the pool it is great !!

We reserved two rooms for 2 nights. We get there and the front desk told us that the city shut them down for the weekend or until they could get an inspection done. She offered to help us find another room. Thankfully we were able to stay at the Branson King and Suites.