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The rooms were nice, but one of my employees had an issue with her room. The pullout sofa was stained on the outer/top cushion, as well as the bottom of the inner cushion (bed) was horrible. She didn't want to complain but she said she will contact the front desk to let them know. It could easily be steam cleaned. But the rest of the rooms were nice.

the apartment is a good size but there was a very unpleasant smell the sofas were very stained and looked dirty there was a lot of dust as if it had not been inhabited for months

The customer service is really good here. What i don't understand is reading all the reviews about this place and people complaining about the timeshare thing to get your parking pass. All you have to do is tell them no. They kept trying to tell me they could get me free show tickets, but I'm not dumb. Nothing if free, there's always a catch, and that's the timeshare pitch. Other than that, the indoor pool was down for renovations, so there were only 2 pools open that were overcrowded with guests. So that didn't help any. The rooms are a little bit outdated, but there are updated rooms on the property. So when you check in, just ask if there are any of them available. The only other issues we had were that our bathroom sink was leaking underneath, which I called, and maintenance came and fixed it. The bedroom window wasn't shut all the way, so I tried to shut it, and then I realized why it was shut for because the lock was broken. So I called down to the from desk again, and they sent maintenance to fix it. The last night we were there, the neighbors were playing music really loud and we could hear it throw the wall and it was 11pm at night so I had to call the from desk again, they sent out security to handle it they said. Other than those issues, we had a good time. The staff was really nice and very helpful. They probably need to have maintenance go through and do preventative maintenance on the rooms, but I do know there are a lot of rooms, and this is a very big property that is spread out. I would stay here again, though. Hopefully, this helps future guess out.

Our stay was a timeshare exchange. Not only did we pay the exchange fee with RCI, but this property charges as "mandatory amenity fee" of $12+ tax per night. We had (2) units, so an additional charge at check-in of $94.36 per unit ($188.72 total). I have been exchanging my timeshare for 25+ years and have never had to pay an additional resort fee before. Will definitely not be returning to this resort or staying at any future resorts that feel the need to charge these additional fees. On top of this, the resort was unable to accommodate our request of adjoining and/or having our rooms near each other. This being such a huge property, I call BS. There were many empty rooms at the property during our stay. Having the additional unit because of children with our group, made it difficult when were assigned one room on the first floor, and one on the 4th floor. I was also extremely aggravated with the check-in process. After being assigned our rooms, we were sent to another area to obtain our parking passes. AKA - the timeshare desk. Bottom line, this person is trying to hold your parking permit hostage while they're trying to talk you into attending a presentation. I declined multiple times, nicely. He wouldn't take the hint. When I finally reached my limit...and he finally got the message...his demeanor totally changed and he was no longer the nice salesperson. His true colors showed. BUT...I finally received my parking pass and was on my way. Another irritation about the resort, it's very brightly lit. Everywhere. When you're entering and exiting your room, you're inundated with swarming bugs that are flying around all the lights, which include right in front of your doorway. Even moving as quickly as possible through the doorway in the evening, many flying bugs got into our condo and were then all over the lights in our rooms. On another note, the rooms need to be cleaned better after use. There were ashes on the patio table from the previous guest. They also should be doing regular maintenance check between guests as there was a cabinet door literally hanging off it's hinges in the kitchen. Bottom line. There are many better places to stay in the Branson area. Especially properties that don't feel the need to scam you with a mandatory amenity fee and holding your parking pass hostage while trying to coerce you into a timeshare presentation.

The unit was recently redone and was beautiful. Great kitchen and walk in shower in bath! The only problem was it was a third floor unit with no elevator. I am 70 years old and have mobility issues and my husband is 75 years old. We asked for a ground floor but the woman said she couldnt guarantee us a ground floor "updated" unit. My poor hubby had to carry up all our stuff in multiple trips resting in between each trip! Maybe Employees should put older folks in ground floor units automatically?? That would be such a nice gesture! We did not use any amenities on site do I can't comment on that!

While staff were accommodating the room itself sd not meet the standards we are sec too. Outdated and carpet dirty and needs replaced. The refrigerator froze some food.