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The staff at this hotel is very friendly, helpful, and welcoming. The rooms are clean and tidy, and the location is not far from the old town area. It's a great choice for staying in Graz! In addition, the breakfast ingredients are carefully selected and worth trying!

I recently stayed at [Hotel Name], and unfortunately, my experience was extremely disappointing. The customer service was absolutely terrible—staff were rude, abrupt, and completely unhelpful when dealing with issues. Rather than resolving concerns professionally, they argued with guests, even when they were clearly in the wrong. Additionally, the hotel’s website is misleading. It states that parking is free, but upon arrival, I was charged €10 per night without any prior notice. The parking spaces are also far too small, making it difficult to park properly, especially if you arrive late at night. Overall, I would not recommend this hotel to anyone. A hotel stay should be stress-free, but the lack of communication, poor service, and hidden fees made this an unpleasant experience.

The room was clean, quiet, and had excellent blackout blinds which made for a good night’s sleep. The location is also very convenient. However, the amenities were quite basic — no coffee, body lotion, or similar items provided. The air conditioning had an unpleasant smell when turned on, suggesting the filter needs cleaning. While the stay was fine overall, the price of over €200 per night felt steep given the no-frills setup, though it was a popular weekend. Ideal if you’re after something simple and clean, but not luxury.