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We arrived early and was allowed to leave our luggage in the hotel so that we could walk around the city before check in. The receptionist was very helpful and gave us a map that help us to explore the beautiful city of Oxford. To our surprise, our luggage were all transferred to our room after checking in time as we came back around 5pm. The stay is pleasant. Unfortunately my son accidentally left one of his earbud in the room and the hotel take all means to contact us. Appreciated the support and the efforts given. Just wish the parcel fees are not that expensive. Highly recommended place to stay if you’re in Oxford. Just 2 minutes walk from the train station and 10 minutes walk to city centre.

Really cannot believe that a smaller room with low ceiling and small windows was given, so had to return to reception and ask for the correct category of room, but was told that the room booked is under maintenance, only different room was available now. After hours of waiting, the correct room was finally given. Funny thing was that when browse the hotel website, there are still same rooms available. Why such common tricks would have happened this luxury hotel?