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The room was quite nice - sparkling clean! This is definitely the most important element for me, but this place didn't disappoint regarding cleanliness. One thing I found disappointing was that, while this is a solid place to have a family vacation, there isn't really a more quiet place to get some work done besides the desk in the guest room. The business center is right in the middle of the front lobby, which can sometimes get super loud. A quieter workspace area that is tucked away would be nice. One frustrating thing was the amount of gratuity tacked on to everything. We went to the Bar & Grill for some snacks and a beer one day, and despite only getting our order taken at the bar and one other person bringing out our food and drinks once, maybe twice, the resort has the audacity to add on an 18% service fee on top of the price automatically. I understand that inflation and cost of living are a problem, but it shouldn't give hotel chains like Hilton to pass on the responsibility of paying their employees to their customers. They should actually pay their people a fair wage. $40/day+tax for mandatory valet parking was also completely unnecessary. That being said, experience-wise, it's still a good place and seemed to be one of the lower-priced resorts in the area, but I hate how hotel chains tend to find ways to gouge just a little bit more money out of people around every corner.

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice

The location was great because it was right off the beach but it wasn’t as great the experience. First they have hidden charges they don’t tell you online when you are booking the hotel, you only find out about the charge right when you finish paying (like the hotel $40 fee) and when you are checking in they charge $48 for mandatory valet service if the $42 self parking is full. Additionally, we thought we were going to say in the big building as shown in the picture but no they made up stay in a smaller building across the parking lot. The rooms do not look like they do in the pictures, they are a lot smaller and not that nice. Overall I didn’t enjoy the hotel at all but now I know for next time