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We stayed at tons of Marriott properties around Chicago and this was in our top 3. Location is top in the heart of River North, there is another ”super fancy” Residence but at that location all the employees had attitude and it felt really weird. This is the best one. I felt like I could live here, the staff are all really capable, at one point my living room TV wasn't working (someone had plugged it in wrong) and they had a maintenance tech up there in less than 15 minutes. They also called to follow up and make sure I was taken care of, which really impressed me. Free breakfast is very good. The only ”note” I would say is that this is a building where you have to take 2 elevators to reach your rooms, one to the main lobby and then a second to the rooms. The ”close” button is normally in the same place in every elevator but in this one it's the ”Call for Help” button, so I accidentally reached the elevator techs who asked if I was trapped, haha. I ended up doing this a few times, so if you're an ”always press close button” person make sure you find the right button first!

Location is good especially 5mins walk to the Grand subway station and it’s in the Shopping Loop. Room facilities is not that good, hair blower plug is shaky unable use. Towels not provided as per paid occupants. Need to request. Unable to do the make up for ladies as the Sensor entrance light is too dim.