Lagrange Vacances Cybèle

bad experience Should have read the reviews before booking, I experienced most of the negative comments i read in the reviews including unfriendly and unhelpful staff ( rarely someone at reception even at advertised times), penny pinching and hidden costs ( had to pay for sheets and pillow cases and buy our own toilet roll) no parking, an advertised pool that shut at at 6pm, a broken Jacuzzi.

Appt needed sweeping on arrival. Severe black mold on bathroom tiles - They might notice that I eradicated it for them before leaving. Instructed to download and print the pre-filled check-in form I duly did so - they didn't want it. They wanted the same info (except emergency contact) on a different check in form on arrival. No mention anywhere that towels and bed sheets are charged extra - they didn't even ask if I wanted them on my arrival. Reception hours are completely different from those published via ******* so they were closed when I returned to ask about sheets. Ski locker didn't open with door key (as they are meant to) - no solution offered just a shrug from reception. Public areas are not effectively cleaned. One of two lifts broken on arrival - fixed but broken again by end of week. No onsite staff to deal with late-night rowdy residents. Generally a very badly managed accommodation which could be so good with some actual effort. I won't be returning.

Nous nous sommes faits voler notre matériel de ski dans les parties communes du bâtiment 4 au 3eme étage entre 1h et 3h du matin le temps de charger et organiser notre fourgonnette. (Plaintes à la gendarmerie de Moutiers et photos des parties communes à l’appui). Et à ce jour nous bataillons avec Lagrange vacances Cybele afin que le matériel volé nous soient remboursés avec les factures d’achats à l’appui) le service de satisfaction client ne nous aide pas du tout !