Premier Inn Bridgwater North (A38)

I stayed here during a hot weekend, but the room had no air conditioning—just a weak, useless fan. It was stifling and uncomfortable. To make matters worse, there was rubbish left in the room when I arrived and a constant unpleasant drain smell. I was also disappointed to learn after booking, via email, that the restaurant was closed. That should have been made clear upfront. Overall, the experience was poor, and I didn’t get a good night’s sleep. The hotel did not meet expectations, and I wouldn’t recommend it unless significant improvements are made in cleanliness and communication.

Disappointed that restaurant was closed . No alternatives given either of nearby restaurant or change of hotel. As location was booked because of onsite restaurant

Not one to moan usually about a hotel but this hotel is like a furnace. I feel sorry for who had to stay here last week when the temperature was 30.c. It’s like they have the heating on full blast throughout the hotel? Boiling from the second you step in reception. Would not recommend unless you can bring your own fans. There is a fan in the room but it doesn’t do anything. Just spend the extra money and stay somewhere else.

We arrived at the hotel to be greeted by a friendly helpful receptionist who informed us that the room will likely be hot as it was a warm night. The room had a fan but if we wanted another or a bedsheet to let her know - great start and welcome after a long journey. The room was warm, but the fan helped. Room a little tired and in need of some maintenance- usb socket broken, bedside lights not working, flickering bulb outside of the room. One of the doors in the corridor slammed shut. All easily fixable. Cleanliness left a lot to be desired. Bathroom needed a good deep clean rather than just a quick turnaround clean. Skirting was dusty and hairy. Attempted to eat in the pub/restaurant. Went in at 7:30 and looked relatively quiet. Met promptly and was informed that we couldn’t get a table until 9 - odd as not full by any means, but presumed more guests were on there way, so we headed into Bridgwater to eat. Came back around 9:15 and popped back in for a drink. There were 2 families of four in the restaurant- odd seeing they couldn’t fit us in earlier. Fancied a Guinness,” oh we stopped selling that a while ago”, attempted to order a lemonade, “we don’t have any” attempted to ask for Fanta/tango “we don’t have any” no alternatives were offered and it clearly felt that they just didn’t care, poor customer service and a distinct lack of professionalism. We chose not to have breakfast in the morning based on our experience and having now read other reviews, we made the right choice. Just feels the restaurant is being run down or they just don’t want to serve food or drinks. Wouldn’t stay here again.

The only good thing about my stay was the check in with a lovely lady. Efficiently done. The set in the shower was grubby at best and the room smelled musty. The breakfast was poorly cooked and there were no clean tables to sit at. Took far too long to be seated. Definitely not value for money at over £150. Utter madness.

Hotel and staff were lovely, Megan on the desk was so friendly. Chatting with us and asking us about our day, making jokes about things. Overall an amazing addition to the team. The restaurant team were lovely even though there was a slight wait for the buffet but everyone came in at once so understandable. The only thing to mention is the hotel itself is slightly tired but clean and perfect for a stop over, nothing can really be done.