Premier Inn Bridlington Seafront

Very lovely stay friendly and welcoming I will be back

I booked this hotel online for a 1 night stay on 20th June, as we were travelling down from Whitby and having stayed the previous night at the Scarborough North Bay Premier Inn. and because we have stayed at many Premier Inn hotels over many years. Their website only offered a accessible room for the booking and on arrival we were given room 104. When we got in the room, we noticed that the double bed looked as if it had been hastily set-up, because the two sections of the base were on the floor ( not raised up on legs) and the connecting bracket was hanging down to the floor by the foot of the bed.. The two single mattresses on top were well worn and soft and sagging in the middle on both sides. I immediately went to reception and asked if we could be allocated another room with a firmer bed as i suffer with back problems. The young man at the reception said no other room was available and that he prefers a soft bed. Both of us ( retired pensioners) had the worst night and hardly got any sleep as the bed was not at all supportive. So much so that the next morning, after breakfast, i fell a asleep on the beach in front of the hotel as it was firm and supporting. When i emailed a complaint on the basis that Premier Inn had failed to provide " a Guaranteed Good Nights Sleep" , they disappointingly responded by stating that the hotel had already had all the beds replaced and implied that i was making a false complaint. They refused to honour their guarantee of a refund if they fail to provide a good nights sleep. I replied to their email stating that they may have replaced the beds many years ago as the mattresses we had to try and rest on were definitely Not Even Nearly New, but must have been mattresses they had previously taken off for discarding but had to use to prepare this room. Also advised them that as the bed bases were put on the floor( no legs attached) that a disabled person on a wheelchair would have struggled to lower themselves onto the bed or lift themselves back into their chair. NOT at all suitable as an accessible room due to lack of any height of the bed. This was the WORST NIGHT we have had out of the many Premier Inns we have stayed at over the years. Hotel needs a major refurb and we WOULD NOT RECOMMEND anyone to stay in room 104 if they are looking to book this hotel. Whitbread Group PLC & Premier Inn Ltd are failing to honor their Guarantee of a Good Nights Sleep despite featuring this guarantee so extensively in all their marketing.

I made a mistake on my booking and was near on having a panic attack and had severe anxiety. I rang the customer service line to be told it would not be able to be changed nor amended to another hotel. I went to the premier in Bridlington with my kids in tow as we were already there! Samuel in reception said nope the hotel is full. When I fully explained my situation he went on the computer and managed to change it to a family room! He was so kind and professional and genuinely didn’t want a big deal to me made out of it but it had really made my day! We could carry on and enjoy our day without thinking of what we were going to do. Checking in was fab! Room was spotless. Only thing I will say is please don’t water down the shower gel! There is one thing watering it down a bit but this was a joke!!! I did go down and ask Jayne on reception who had done a full night shift and she got me a new one so I could actually wash my hair. She was so professional and friendly and even told me about some of the events that happen in Bridlington. Shout out to Jayne! Breakfast was ok. Not the best I have had in a premier (obvs it’s downstairs and not actually premier but they are connected) I have had many premier buffets and this one was just okay. It was fully stocked but the hot food just wasn’t up to scratch. Bacon looked like it had only been briefly cooked and hash browns were mushy. Staff we nice though and we still ate it. Staff were again lovely. 100% rushed off their feet but still lovely. My baby dropped food on the floor as babies do and I asked if I could sweep it up but she told me not to worry! View from our room was bang on!!! You could lie on one of the single beds and just watch the sea. This hotel is on the sea front. So it’s ideal for anyone wanting to explore brid! All in all I would 100% recommend. I really hope some of these staff get some recognition for their hard work. It’s a busy hotel so if you are thinking about it…don’t! Book it before it’s too late!