Hampton Inn Denver Northeast-Brighton

Great place to stay Friendly staff, clean rooms.

The breakfast was excellent and the dining area is friendly and comfortable

Mark the front desk customer service representative is always professional nice and knowledgeable

Was good

Not the greatest area of Brighton but clean and quiet. Easy to get to from the highway.

In fairness, this was partly Orbitz's fault. We arrived very late at night with our 6 year old to find that the hotel had cancelled our reservation. They said our card was declined several times (Orbitz charged our card when we made the booking), they had no other rooms, and when we asked the desk attendant to help us find something else she refused. Of the cancellation, she said this is something that happens with third party vendors. What I don't understand is why no one got in touch with me. The hotel could see that we were trying to make a reservation so they should have reached out to us or Orbitz and someone should have told us that our room was not booked BEFORE we arrived at 1am. So, in short, I have no idea how this hotel is.