Oakfield Hotel & Suites, Ascend Hotel Collection

酒店交通便利，周邊環境挺好😄

We had a reservation at Oakfield Hotel & Suites in Rochester, but unfortunately had to cancel last minute due to a flight change. I tried to cancel through the Choice Hotels app, but it was already past the cancellation window - looked like we were going to be charged for the full stay. I figured I’d try calling the hotel directly and left a voicemail explaining the situation, not really expecting anything. To my surprise, someone from the hotel actually called back. They listened, understood the situation, and kindly canceled the reservation without charging us. This kind of thoughtful, human response is exactly what separates good hotels from great ones. Even though we never made it through the front door, the way the staff handled this situation left a lasting impression. Based on this experience alone, I’ll definitely be staying here the next time we’re in town. Thank you, Oakfield team - you turned a travel hiccup into a moment of genuine appreciation.

Renovation réussie.

I liked how clean this place was. The front desk staff was friendly during check in. Bed was comfortable and I'm 5'2" and the bathroom and shower were fine by me.

Convenient, clean, nicely renovated, friendly staff!

The pillows are the fluffiest pillows I’ve ever slept on. Phenomenal experience from front desk agents accommodating to every single need, & the cleanliness of the room. Will be staying here exclusively from now on & will recommend to anyone, 11/10 experience!