Teacher Irene
4 يونيو 2025
I recently stayed at Copthorne Hotel Cameron Highlands. Booked 2 rooms for family and unfortunately, my experience was quite disappointing. Given the price paid, I expected a much better standard of service and facilities. Firstly, the room conditions were below expectations. The shower water pressure was very slow, the toilet bowl had a yellowish stain, and the towels appeared old and worn out. These details gave the impression that the hotel has not been well maintained. The cleanliness and upkeep of the hotel's public areas also need serious improvement. The toilet at the café was not properly cleaned, with puddles of water on the floor, making it unpleasant to use. Overall, the hotel's condition looked rather rundown. Another frustrating aspect was the breakfast policy. I booked a stay that included breakfast, only to find out upon arrival that it was an à la carte meal instead of a buffet. The hotel should have mentioned earlier. If I wanted the buffet breakfast, I had to pay extra—a policy I have never encountered in any hotel before. The buffet breakfast itself was mediocre and did not match the expectation of an "international breakfast buffet" as advertised. Overall, my stay at Copthorne Hotel
Cameron Highlands fell short in many areas, from room maintenance to dining policies. With better management and improvements, this hotel could offer a far more pleasant experience. However, based on my first visit, I cannot say it was worth the price paid.
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