Ramada by Wyndham Florenceville Reviews

Response from Property: Dear Marilyn, Thank you for taking the time to share your experience with us during your stay at Florenceville Inn. We truly appreciate your feedback and are sorry to hear that we didn’t meet your expectations. We strive to provide comfortable and welcoming accommodations, and it is clear from your review that we fell short. We apologize for the issues with the heating in your initial room, as well as the unprofessional language used by our staff. This is not the level of service we aim for, and we will certainly address this with our team. We also regret the inconvenience you experienced with the noise from the bathroom fan, towel availability, and the less-than-warm interaction with our front desk staff. Your comments about the breakfast and the overall cleanliness of the Inn have been noted, and we are committed to making the necessary improvements. Thank you again for your constructive feedback, and we hope that you would give us another opportunity in the future to provide a better experience. Warm regards, Abdul Moaz Florenceville Inn

Response from Property: Dear John, Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay at Florenceville Inn. We're sorry to hear about the unpleasant odor in your room and the condition of the bathroom fixtures and cleanliness. This is certainly not the standard we aim to provide to our guests. Your feedback regarding the hallway renovations, sticky floors, and dated furniture is invaluable, and we understand how these factors affected your comfort. We also apologize for the technical difficulties with the TV and Wi-Fi. We recognize how important these amenities are for a pleasant stay, and we're taking steps to address these problems promptly. While we're glad to know that you found the beds clean and comfortable, we regret that the overall experience did not meet your expectations. Please know that we are actively working on renovations and improvements throughout the hotel to enhance our guests' experience. Your feedback has been shared with our management and maintenance teams to ensure that these issues are resolved. We hope you might consider giving us another opportunity in the future to provide you with a significantly better experience. Thank you again for bringing these matters to our attention. Warm regards, Abdul Moaz Florenceville Inn

Response from Property: Dear Guest, Firstly, I want to sincerely apologize for the misunderstanding regarding room availability and the miscommunication you encountered at check-in. It appears there was an error in assigning your room, particularly as the floor you were placed on is currently under renovation and not meant for guest accommodation. This mistake is unacceptable, and we are addressing it immediately with our team to ensure it does not happen again. We are also in the process of intensifying our training program for new hires to better equip our front desk staff to handle such situations more efficiently and professionally. Ensuring that our staff can provide accurate information and prompt solutions to our guests is a top priority. Furthermore, we are taking your comments about the cleanliness and state of the facilities very seriously. We are conducting a thorough review of our cleaning and maintenance procedures to address and rectify the issues you've raised. We are committed to restoring the pool and public areas to a condition that reflects our high standards. Please know that we are grateful for your feedback as it is crucial in helping us improve. We would like the opportunity to make this right and hope you will consider giving us a chance to regain your trust. We would appreciate the opportunity to discuss this further with you and invite you to contact us directly at your convenience. Additionally, we would like to extend a special discount or complimentary stay to show our commitment to guest satisfaction. Thank you again for your candid review. We are determined to use this as a learning opportunity to enhance our operations and prevent future occurrences of this nature. Best regards, Abdul Front Desk Florenceville Inn

Response from Property: Dear Nathan, Thank you for your glowing review! We're overjoyed to hear that you found our customer service and management amazing, and that our team's efforts to accommodate your needs made a positive impact on your stay. Our goal is to ensure every guest feels welcome and comfortable, and it's wonderful to know we succeeded with you. We're delighted that you enjoyed the spaciousness and comfort of our rooms, the warmth of our pool, and the deliciousness of our breakfast and coffee. We strive to offer a complete and enjoyable experience for all our guests, and your feedback is a testament to our commitment. Your anticipation for another visit is the highest compliment we could receive, and we can't wait to welcome you back to our property. We look forward to providing you with another memorable stay. Until then, we wish you safe travels and more delightful experiences. Warmest regards, Abdul

Response from Property: Dear Brandon, Thank you for sharing your positive experience at our property. We're delighted to hear that your extended stay with us has been a great one, highlighted by the warm welcome from our friendly staff. Our aim is always to make our guests feel at home, and it's wonderful to know we achieved that with you. Your feedback is greatly appreciated. Best Regards, Abdul

Response from Property: Dear Judy, Dear Guest, Thank you for taking the time to leave such a wonderful review of your stay at Florenceville Inn. We are thrilled to hear that you loved the beautiful views, found comfort in our beds. We cannot wait to open up the swimming facilities and our restaurant. Our aim is to create a welcoming and enjoyable environment for all occasions, including family gatherings and weddings, and it's heartening to know we were able to provide that for you. Hearing that you had a wonderful stay and made friends from many different places is particularly gratifying for us. We strive to be a place where guests can connect, relax, and create lasting memories, and it sounds like we succeeded during your visit. Thank you for recommending Florenceville Inn to others seeking a good time. We look forward to welcoming you back in the future for another memorable stay. Until then, we wish you safe travels and many more wonderful experiences. Warmest regards, Abdul

Response from Property: Dear Sue, Thank you sincerely for sharing such a warm and encouraging review of your stay with us. It was an absolute pleasure to welcome you during such a significant transition as moving to our province. Hearing that you found our hospitality led by our amazing staff overwhelmingly kind and accommodating truly fills us with pride. We're glad that the cleanliness of our rooms and inn met your expectations and that you enjoyed the breakfast offerings. Your anticipation and support for our upcoming restaurant and bar area, along with our vision for the future of the inn, are greatly appreciated. We are excited about the enhancements we have planned and can't wait to share them with you and all our guests. Your well wishes for our success mean the world to us, and we're grateful to have had the opportunity to serve you. We eagerly look forward to welcoming you back to experience all the new and exciting developments at the inn. Until then, we wish you all the best in your new home and hope to see you again soon. Warm regards, Abdul