مراجعاتHoliday Inn Bristol City Centre

房間很舒適，服務很好。

During our stay at Holiday Inn Bristol City Centre on 3 May 2025, an extremely distressing and unacceptable incident occurred. At approximately 17:45—just two hours after our check-in—another male guest was mistakenly given access to our room (Room 707). At the time, we were resting and not fully clothed when this complete stranger entered without warning. He informed us that the hotel had checked him into our room. Right at that moment, our room key cards stopped working, and we were locked out of our own room. Upon raising the issue with the hotel reception, staff admitted to a booking error. A more senior staff member placed full blame on a trainee and offered us a drink voucher, which we did not request and never used. This gesture, lacking sincerity, was handed over dismissively—using two fingers—as if we had asked for charity, not redress for a major security lapse. To make matters worse, the new room key we were given also failed. We were forced to return to reception multiple times and have staff accompany us back to the room to verify the issue. This repeated inconvenience caused significant discomfort and a strong sense of insecurity. We were deeply unsettled, constantly worried that another stranger might enter our room unannounced, especially while we were asleep or away. At checkout, two staff members again failed to provide a genuine apology. Instead, they shifted responsibility to the trainee and engaged in lengthy, unproductive conversations. They offered 500 IHG® Rewards points as compensation, which felt like an insincere attempt to pacify us without addressing the seriousness of the incident. Overall, we felt discriminated against and treated as inferior customers, likely due to our young age. The lack of accountability, dismissive attitude, and violation of our personal space and safety reflect poorly on the Holiday Inn brand. We are extremely disappointed and need a formal acknowledgement of this incident with a formal response.

房間衞生整潔， 設施：還行。房間空間還可以 服務：要看人，整體親切，因為語言不通，衹能基本的溝通，老外比華人面孔的還好溝通一些

房間很乾凈，環境不錯，設施齊全，服務熱情

整體而言設施有點老舊了，並且一開始給的房間很靠近走廊盡頭，且衞生間的垃圾袋可能保潔忘記丟掉了……umm，表示無語，給前台打電話，響應速度快，這點加分，直接換了房間，也幫我升了房型

房間很大很乾凈，有贈送水和小食品，很好吃。

Very friendly staff and nice hotel

Really good I was enjoying your hotel alhamduillah awesome 💯😎😍😍😍😍😍😍😍😍😍😍😍😍😍😍 cleen and good location awesome awesome 👍 wow awesome excellent thanks for your, just wow awesome excellent

Great people! Great service

The bed is collapsed and not supportive anymore due to long years usage. Finally I chose to sleep on floor rather than on the bed. It is the worse hotel experience I have ever lived in. Haven’t sleep for whole night. The breakfast is too salty, I have picked the sausage, bacon, stir fried egg, all are too salty. Really disappointing hotel.

por suerte me cambiaron l habitación porqué la primera que me dieron eran ruidosa.

Everything is good. Service is great.

前台接待服務態度很好，旅行很愉快。入住很滿意。第一次來布里斯託旅遊，選擇這個酒店地理位置很好。五星好評。

地點方便 食物還可以 早餐ok 晚餐主食也可以 但頭盤和甜品麻麻 吃了肚不舒服 不知是否水土不服 房間水壺有異味 雪櫃唔夠凍 其他還可接受 會再預訂