Premier Inn Bristol South

This is the worst Premier I have ever stayed in. It states that there is room conditioning, there is none what so ever and the fan in the roon produces no wind. The light switch card slot fell off as we entered the room. We had 2 twin rooms and because the lights would not work we had to share a room with a double bed, the curtians when we drew them came straight off as the stopper was missing. Cigerette burnes in the carpet. Front of house was rude and clearly did not want to be there. Its also in a very dodgy area of Bristol with lots of unslightly charaters around. This has put me off Premier Inns now. I will never stay here again thats for sure.

Premier Inn prides themselves on a good nights sleep but I didn't get one. The hotel was noisy and I was woken a few times throughout the night so I didn't sleep well at all. We checked into the hotel in the evening and the receptionist asked us if we have a booked a table for breakfast at the time of booking. We were not made aware at the time of booking that we needed to make a reservation for breakfast so advised that I had not made a reservation. The receptionist asked if I wanted a table and I advised I required a table at 7am. I had booked and paid for a breakfast already but I was told because there was a swimming competition on there was no availability at that time and the earliest time was past 8am. This was no good for us as we were heading to the swimming competition at 7.20 no alternative solution was offered other than sorry its not really my problem go to McDonalds. I found this really un-useful and not great for customer service for your brand. We did try the breakfast hall in the morning but after waiting quite a while we had to leave as needed to get to the swimming competition. It seems to be if you know you have excess because of some sort of competition you could better prepare yourselves for it instead of turning people away. Why couldn't take out be offered for open breakfast earlier to accommodate the demand. I found the whole stay thoroughly disappointing and a complete waste of money. We left tired and hungry and without a refund for not having any breakfast. I won't be staying again

Reception staff best bit very good, windows in room dont open and im clastrofobic. So when bloke upstairs started to move about i couldnt sleep. Left room at 2am. Area is rundown to and pub next door but tables need a clean. Food ok, but thats it

As a disabled customer I found the corridor narrow and doors not easy to operate from mobility scooter the door to reception is all manual no assistance available. The rooms are ok but again difficult to access bathroom when using mobility scooter would be ok for wheelchairs though

Lisa And Jenny were very polite and professional at Premiere Inn Bristol. Made me feel very welcome. Great customer service. I’ve stayed here before and the same service we received. Nice room and food was also good. Would recommend the stay.

I stay here 1-2 nights a week over a 9 month period. Very friendly staff, Mandy on the reception is very polite and helpful. Nice clean and spacious rooms. Loads of parking which is great as I drive a ranger. Handy to have the brewers Fayre next door.