Buckland Manor - A Relais & Chateaux Hotel

淋浴間太細，轉身都難，沒有帶軟喉花洏頭，衹有裝在頭頂固定的花洏 浴缸有開關水制，竟然冇出水龍頭！！

Our third visit here in just under three years. First time was great, second was so-so. We gave them a chance for a third visit and oh my, shame on us. Figured the beautiful setting would be enough if we just ate at the restaurant once or twice for dinner instead of every night. Didn’t even get that far. Unpacked our bags and went to outdoor bar area for a drink as it was getting to late afternoon. Server ignored us for first 10 minutes despite walking right by us several times to tend to a small spattering of guests. Finally asked whether we wanted something and told him a bar menu. Went and got it for us five minutes later and then took our order another five minutes after that. All told, about 25 minutes to get a couple of lukewarm glasses of champagne. And with zero greeting, smiles, or anything to make us feel welcome at the hotel. Just a sour demeanor all around despite the hotel not having many guests. Had our own bottle of champagne so decided to chill it and then take it out to enjoy in a back bench area of their expansive property where other guests could not see us as the rooms have no outdoor space of air conditioning. Was told we could not do that without paying a 45-pound corkage fee. Decided to go for a walk. Toured the property, which had deteriorated visibly since our prior stay, with the grass, plants and even some trees appearing dead or dying. After returning, I went to our room to ready for dinner. My wife went to complain to active duty manager about the corkage fee, given the high price we were already paying for our room. Turns out he was the food and beverage manager. Suffice to say, he sat there grinning at her the entire time, citing hotel “policy” and not bothering to even get up from behind the chair he was leaning back on. We promptly cancelled our dinner reservations, figuring our intro to restaurant staff was hardly a positive indicator of what a meal would be like. Had a great meal in town and decided we value our money too much to burn it on mediocrity. This hotel just feels off and unwelcoming and needs to spend a little money upgrading its grounds and interior rather than trying to squeeze every last drop out of guests. Informed the hotel the following morning we were leaving one night into our four-night stay. Went to Foxhill Manor nearby instead and had a true first class, five star experience. It was like comparing an F-16 to a paper hand glider. Leaving Buckland early cost us more than we would have paid had we just kept our reservation. But life is too short to waste valuable vacation days on a place that is not invested in itself, let alone guests. Advice to all. This place is tired. The staff appear tired. This is a misrepresented luxury hotel and not at all representative of the Relais & Chateau brand, which we patronize several times per year in various countries. Cut the room rate in half and maybe you can tough it out. But for nearly 800 pounds per night? Please. We will always fondly remembe

Expensive hotel not justified by dinner at a basic price of £85.Handicap rooms have open shower.Staff excellent and helpful.