I had a deeply troubling experience at this hotel, which fell far below any reasonable expectation of service, professionalism, or guest care. This is not a five-star hotel. From the outset, it became clear that there is a fundamental lack of hospitality experience behind the operation of this property. The hotel is owned by two young men—one a doctor and the other an engineer—with no apparent background in hospitality, which is very evident in the service provided. Although the property itself is visually stunning, the reality of staying there reveals significant shortcomings. The rooms are impractical, not properly maintained by housekeeping, and lack attention to detail. Even the welcome note left in the room contained an entirely incorrect surname—not a minor spelling error, but a completely different name—demonstrating how impersonal and poorly managed the service is, along with a clear lack of oversight in staff responsibilities. From the very beginning, even prior to my arrival, there were repeated issues in my correspondence with the hotel. Email communications contained multiple inaccuracies and inconsistencies, which should have been an early indication of the lack of organisation and attention to detail that ultimately defined my stay. At approximately 6:40 AM, I was woken by extremely loud music coming from what initially appeared to be the suite above mine. I promptly reported this to reception, expecting swift action, but the disturbance continued without resolution. Left with no meaningful assistance, I attempted to identify the source of the noise myself. I found that it appeared to be coming from a door located just outside my suite. Notably, this door was already open and not secured by any key card system, which immediately raised concerns about the hotel’s security standards. I opened the door, called out, and received no response—only continued loud music. As I assumed that this may have been housekeeping, who could not hear me over the music, and based on my experience in my own suite—where the in-room control system was not functioning and required removal of the key card to shut everything off—I applied the same logic in an attempt to stop the noise. I removed the key card from the wall located directly by the door, at the base of the stairs. At no point did I go up the stairs or enter the room itself. When no one responded, I left immediately and returned to my suite. Shortly afterwards, I received a loud banging on my door and was confronted by a young man who stated that he did not believe the music was loud and questioned whether I had entered his room. I responded that it was clearly loud enough to wake me. His reply was delivered in a raised voice and in a rude and confrontational manner. Despite this, management later accused me of entering another guest’s room without authorisation—an allegation that is completely untrue. It later became apparent that this was not a guest room at all, but a private room belonging t
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