Holiday Inn Express & Suites Bryan - College Station

Very clean. A bit further from school than I wanted.

I had two rooms. We arrived late at night on a very busy weekend where it was apparently sold out. I put my daughters in a room and my wife and I in the other. My daughters were in 302 at the end of the hall so they could get a good nights sleep as they had to compete the next morning. Well my daughters (who are both asthmatic start complaining about how bad the room smells of mildew. It was also quite hot in the room in spite of the A/c being on. We call the front desk and ask for a different room for them. They say they will call us back. They never did. So we had the girls come stay in our room. The next morning I go look at their room and I see the black mildew on their A/c, the toilet is shattered and appears to have been put back together with caulking. Then as I am standing in the room the vent above me is blowing hot air. I am thinking since there are no vents to remove humidity in either of the rooms that is the way they try to deal with it. I go back to my room to shower and when I get in the shower the water is black because of the dirt my feet have picked up just walking bare foot in the room and hall. I then go to grab some soap from the dispenser and the bottle is shattered. Upon check out I explain the situation with the one room and am told they can’t do anything but there will be no problem with the manager refunding the one room when they get in. Well nothing happens. On Monday I call and talk to someone who then offers me 10k points. I say, no I want the room credited. They then say that they can’t do that so they will need to talk to property mgmt (when this was supposed to be the property manager) in the end the best I could get them to do was give me half off of one room and 5k points. Neither of which have shown up yet. I’ve been a loyal IHG user for a decade or two. And this is the second time within a year I’ve gotten burned by being brand loyal to Holiday Inn and having the property either be in poor condition or poorly maintained. This is the last time I will choose an IHG property if there are other options.

Exactly as advertised

My go to place when I visit my daughter and her family in Bryan. Very quiet, comfortable with a friendly staff and convenient to Bryan, College Statiion and Texas A&M campus, where my daughter teaches. Cross the Earl Rudder Freeway from the hotel and you are on University 2 miinutes from theTexas Avenue intersection with Bryan to the right and College Station and TAMU right there on the left.

Nice property, comfortable beds

Didn’t always replace towels or coffee.