Holiday Inn Express & Suites Austin South-Buda by IHG

We booked our stay for 3 nights over Labor Day weekend. After getting settled in we noticed that the table between the beds was not clean AT ALL; the whole top sticky from a very obvious liquid spill of some kind. So we cleaned it ourselves with soap and water. One of the beds squeaked extremely loudly and constantly when you sat and rolled or even barely shifted on the bed. The bathroom had an empty Dove soap dispenser and little shampoo in the shower and no hand soap in the bottle at the sink. The floor was filthy and had not been cleaned in sometime; your feet became black on the bottom after a shower just by walking a short distance in the room. If you wanted maid service you had to ask for it. After the 1st night I asked the front desk if the maid would visit our room that day and he said maybe? That not an answer a paying guest wants to hear especially with all the dirty surfaces and empty toiletry supplies experienced in a newly occupied room. The next day the maid did not come at all. We have never had such a poor experience in any other hotel in all our extensive travels.

This is not a Holiday Inn Express by any standard. The man at the front desk in the unprofessional black sweatsuit was extremely rude when we asked for towels and packages that I had shipped to the hotel. Offered no help. Zero hot water for our stay of 3 nights. Not just our room but other guests experiencing the same issue. Heat and air system dated and not working well. Zero housekeeping even though they said we would receive after 2 days. The only bright spot of the stay was the front desk clerk, Jason. He actually looked for and located my packages in about 5 seconds and even offered to help me to my car with them. Apparently the hotel is being “renovated” and therefore everything is blamed on that. Had I known any of the above prior to booking I absolutely would’ve chosen elsewhere. Have never experienced an IHG employee as rude as the man working the desk in a sweatsuit. That says it all.

Arrived for a 6 day stay and the hotel was dark, reception desk torn out and appliances everywhere. Workman walked up to me shaking his head saying No,no, no. It was closed for renovations and never informed me or *******! Avoid this place. Incompetent and negligent management.Never had a hotel do this in my50 years of travelling around the world

Not satisfied Nothing to write home about. The pool was closed and nobody could tell us why. Shower water was hot for about 2 minutes and then cold. Front desk said they would let maint. Know but they only come in 2x a week. Breakfast lady was very friendly. Rooms were just ok.stains on the carpet and tub was peeling. Front desk people were less than friendly and not very helpful.

Arrived and the hotel was under renovation. In my room the safe and the phone was not working. Went to ask for someone to fix the safe. They said they will try to find another one. That night i bought a 6 pack of beer and put it in the fridge. Went to motogp the following day and come back to my room to find that they had cleared out my fridge when they cleaned the room. I complained three times but nothing was done about it. The hot water only worked sometimes. The last day here and went to take a shower but there was only cold water out the tap. The hot breakfast this morning was just sausages and biscuits. No eggs. Nobody here seems to give a crap when you ask for anything.

Only one ice machine working in the entire hotel. My phone wasn’t working in my room. Nor my safe. On the 2nd day of my 4 day stay the housekeeper cleared out the fridge and took my 6-pack of beer. After several complaints and the desk clerk taking my name and number twice so the manager could call me, i never received any call to resolve. The pool was closed the entire time as well. Talked with several other guests who were also very unhappy with their accomodations