Casa Lucia Member of Melia Collection

I stayed at Hotel Casa Lucia at the very end of a recent trip to Argentina. It was so nice to stay at such a thoughtful and welcoming place after a week of hiking in Patagonia and long city walks in Buenos Aires. The staff are so helpful and had useful recommendations about available amenities and activities in the area. I would definitely stay again.

While the hotel lobby is beautiful, and the room generally sufficient, the shower was so small a single person could barely stand inside. Moreover, although of course I understand the volatility of the Argentine peso, we were promised one rate in dollars and then charged another (again in dollars), with no disclaimer or explanation. After a week of in person conversations, emails, and texts - both to the hotel in BA and the corporate entity - they refused to acknowledge the miscommunication. Other incidences of our stay were similarly fraught and inconvenient: for example, they booked my friend a blow dry at a nearby salon, quoted one price and then she was charged one 3x the amount; and another day I ate a tea sandwich seemingly set out for guest happy hour, and then was chased down and charged. While one very kind hotel employee offered us each 30 min massages as a make good, the issue is that we had money to spend and were willing to do so, especially choosing and paying for this Luxe hotel in a down business environment ... yet we were treated poorly and with mistrust. Buyer beware.

No hay un solo comentario negativo, todo en el hotel es increíble. Hotel con historia, servicio de excelencia y gastronomía del más alto nivel.