مستخدم نزيل
12 مايو 2025
Disappointed with the service provided.
Booked 1 wk ahead with 2 standard rooms. However upon arrival, owber claimed Trip.com didnt send amy notification to them. I showed my payment receipt n date of my booking.
I was only given a family room.. very packed room. not suitable for 4 people with only 1 bathroom and 1 aircond.
I requested for refund because it was not my fault. The owner agreed but after 2 hours she declined my request thru email.
This is all nonsense.
Will never go bck to the villa again.
ترجمة