Cumberland Resort & Spa

We were met by Tima who was gracious and welcoming. She showed us to our unit and explained anything we needed to know. We are a group of 4 friends who stayed in unit 10 which has 4 bedrooms and 3 bathrooms. Plenty of room for our group. The kitchen was well equipped and we appreciated the breakfast provisions which included eggs bread butter jam juice milk. The unit was clean with comfortable beds and clean bedding and towels . Location is very good with shops and cafes restaurants a short walk away. As mentioned in other reviews the unit is in need of a refresh. The carpet needs to be replaced. Probably new towels as the ones we used , although clean were frayed at the edges. Door trims are in need of a coat of paint. We enjoyed our stay and are hoping to return to Norfolk in the future.

As other reviews note, Tima is a pure gem and absolute asset to the property. We were kindly met on arrival and shown to our unit. As a mixed family group of 6 we booked unit 10, the four bedroom, 3 bathroom unit. The configuration and space was very good for our group. Throughout our stay Tima was so helpful and friendly and gave us fresh fruit. Unfortunately the dishwasher wasn’t working. The property is located in a convenient location close to shops and restaurants. We hired a 6 seat van through the property for our stay. While not new, it was clean and worked perfectly well. There is free WiFi for up to 10 devices which worked quite well downstairs but the signal was too weak to work upstairs, however this wasn’t a big deal. We also had to log back in each time we came and went. We knew staying in town there would be no view from the property. We had read other reviews prior to arrival, so we knew not to expect a resort as such, and had very realistic expectations. We understand the property is located on a remote, isolated island and logistics make maintenance and upgrades very difficult. Our observations were that most of the furnishings are due for replacement. The dining chairs have no cushioning left, the lounges and beds are old and sagging. The linens are worn. There is mould in bathrooms and dust and cobwebs under furniture. Blinds are mouldy, carpets need replacing and walls and trims need repainting. On the second and subsequent nights we were woken by rats scurrying inside the ceiling. Coming from farming/country backgrounds this didn’t necessarily freak us out but I can imagine it could upset some people. On our third night we returned back to the unit and discovered we had no water. The following morning we alerted management (as had several other guests) and the matter was resolved. A pump had been switched off by mistake. The following evening we realised we had lost power to half the unit. This involved a frantic search of all the cupboards to locate an extension cord to allow us to plug in my elderly mother’s CPAP machine, we were grateful to find one in one of the bedroom cupboards. Once again, in the morning, off to notify management of the power issue. We were instructed to check the fuse box in the kitchen for a tripped circuit. We did this, however it kept tripping. We turned off and unplugged everything on that circuit to no avail. Back to management and Tima advised she would call an electrician. We went out in the morning and came back for lunch when the electrician arrived. He quickly resolved the issue being that an old, faulty water pump had been turned on which kept tripping the power. My brother in law borrowed one of his screw drivers to fix the blind in the downstairs bedroom. On our 6th evening the main bathroom toilet was running constantly but my brother in law managed to fix that. Would we stay here again? Probably not until it has an overhaul. There are signs throughout the unit asking guests to notify

The travel people picked this place for us as it was 4 star and a luxury resort. Well someone got it wrong. The place is very tired and run down. Maybe 1 star at the most. First morning we sat down for a coffee before we went out for breakfast only to discover the kitchen chairs had spider webs all over the legs. Not good cleaners. The shower leaked water all over the bathroom floor. The towels are all frayed along the edges. No aircon only ceiling fans that are noisy. Jumped in our rental car that was supplied by the accomodation provider drove down the road for breakfast and could feel every bump in the road. And there are a lot of potholes. The car which was very old was making a sound banging noise over ever pot hole. I had a look underneath and bracket the hold the shocker was broken off due to rust. We reported this to reception only to be told thanks for letting us know. They said they had quite a few cars that are damaged and waiting parts. We paid $2.80 a litre for unleaded fuel. Fresh milk was $20 a litre in the supermarket.

Basic but good Perfectly acceptable. Large individual accommodation with everything one needed. No restaurant on site but some excellent ones within walking distance. Car was supplied with insurance payable.

We enjoyed our stay the staff are lovely but the property is exaggerated - there is no orchard just an avocado tree and some bananas growing- we booked an executive room with spa tub but got a normal room with shower - the resort is well positioned for walking to shops and restaurants and staff organise a car and tours for you which is lovely

Hotel stuck a tour cancellation fee to us after failing to check if we wanted to participate. Perhaps we should have discussed with the property but equally we had been in house for 6 nights during which time they had opportunity to approach or double check with us when we arrived. We are deeply disappointed and would like to warn any potential travellers of their under hand behaviour.