Lotte Hotel Busan

Dear Lotte Hotel Busan Team, I recently stayed at your property and would like to thank your staff for their hospitality. I truly appreciated the comfort of the room, the excellent location, and the warm and courteous service throughout my visit. However, I would like to share one piece of feedback that left a less-than-positive impression. As a guest staying at a premium hotel like Lotte, I had expected that access to facilities such as the pool, sauna and gym would be included as part of the room package. It was surprising to discover that these amenities require an additional fee per entry, which was not clearly stated during the booking process. Lotte Hotel is positioned as a high-end destination, and in that context, this policy felt out of place. It gave the impression that the hotel—despite its elegance—is being unnecessarily restrictive with services that most guests would reasonably expect to be included. I hope you might consider reviewing this policy in the future. A more inclusive approach would better reflect the refined image that Lotte is known for. Thank you once again for the otherwise lovely stay. Warm regards,

アップグレードしていただきデラックスルームに母親と宿泊しました。アメニティは無いものの広くてとても綺麗です。飛行機が朝早い便でカカオタクシーですぐに呼べるか不安だったのでロビーのツアーデスクで予約をお願いしましたところ綺麗なタクシーを呼んでくださり料金も1700円ほどで大変良心的でした(マージンとるかと思った) 今回は慌ただしい中で1泊のみでしたがとてもゆっくりできたのでまたぜひ利用したいと思います。 ちなみにテレビもスマートテレビでした！重要だよね👍

Good！

食事は大変よかった。 ロケーションも最高でした。

아주 좋아요~^^ 친절하고 청결하고 아주 잘 지내다 왔어요~^^*

全てにおいてとても素晴らしかったです。***も初めてですが、思い出になりました。高級ホテルなのでなかなか泊まれませんが、また特別な日にいつか泊まりたいです。