Vila Baleira Village

I booked with breakfast and had no right to it. Then the pool and bar were not available. I paid a service which I did not have.

Awful stay The whole stay was unpleasant, I was a guest there and I had to serve myself most of the time. There is water in the room, but no bottle opener and I asked for one, they said I should bring the bottle down to open it. I sent them an email about my dietary requirements, nobody replied. When I asked they had to call the other hotel and they prepared something. I had no idea there was a sauna and steam room there, i only found it out when checking out as they were telling about it to another couple. So I could only use it after check out and not on the other days. When i turned on the shower it flooded the bathroom it doesnt matter which way the shower head was turned, very dangerous, because it made the bathroom slippery. I asked for a kettle, they said they will bring, but nobody did or cared or apologised that they didnt. When I checked in they said they will call me when my room is ready, i said sure no problem, my room was ready way before, but nobody cared to tell me. Great location, but i wouldnt stay there again.

We've spent 3 days in this little gem. Felt like ages before we managed to get there from the port, but it was worth it. Our room on the 1st floor was huge and very comfortable. The balcony was amazing, although transparent glass makes you very exposed. Breakfast massive and tasty, occasionally we had a cat visiting us and allowing chosen few to feed him. If you want to go to town, there is a bus (not too frequent but doable), or you can have a nice long walk. And of course, there is THE beach. A few mins walk from the hotel you get into the long, sandy and mostly empty heaven. Definitely on my list to return, both the beach and the hotel. A word of caution: balcony door is very heavy! Moving it was like going to the gym!

O Pestana ilha dourada é um edifício muito bonito por fora, mas com falta de alguma manutenção ou detalhes descuidados por dentro, as villas são espaçosas e despidas de decoração, e de conforto, existe falta de zelo na higiene dos pavimentos, e um desgaste significativo nas almofadas, colchões e cortinas tanto das janelas como do banho. (Aspectos que o Pestana não facilita). As refeições do pequeno-almoço e jantar, nåo são nada de especial para o que estou habituado no Pestana, surpreendente o jantar de réveillon e toda a festa preparada com rigor e detalhe, com transferes organizados para o centro do Porto Santo onde nos esperava champanhe, bombons e passas a ver sobre o pontão o espetacular fogo de artifício. Destaque pra o colaborador Manuel Monteiro, anfitrião principal do Restaurante que se mostrou sempre disponível, dedicado, com simpatia e a representar bem a imagem Pestana. Percebemos no final que não iria abrir mais, e que grandes projetos no Porto Santo surgirão sob a alçada do Pestana.

Very pleasantly surprised with the quality and friendly/helpful staff at this resort. We took advantage of the pool, dry and steam sauna. The food was very good and the buffet breakfast was plentiful. There is a short walk to the beach but once there, it is amazing!

Beautiful modern comfortable relaxed hotel. Excellent shower and great housekeeping. Lovely clean pool . Superb views. 10min to fantastic beach. Great variety of breakfasts and lovely helpful staff.