Hospes Palacio de Arenales & Spa

Bonito hotel situado en zona tranquila.

I love Hospes Hotels having stayed at 4 different locations and planned to visit their entire portfolio. Not anymore. Hospes Palacio de Arenales in Cácares claims to be a 5* star hotel but falls too short in too many areas to be considered a true luxury hotel. I’m certain the group management must know this as almost all my following comments have been recorded previously. Our room, a suite, was dated, sparsely furnished and unwelcoming having not been updated I estimate for 25 years. The toiletries were possibly the lowest quality I have experienced anywhere recently with standard items missing. Little things like the harshest tissues I have ever used and no turndown service pointing to petty cost cutting. The breakfast buffet was frankly shocking. Stale pastries, coffee machine not working and a hopeless selection. And this is meant to be a market leading establishment! And despite low occupancy, no availability in the Spa during our stay. I suspect it was fully occupied by non resident members. So one of the features we were most looking forward to and effectively paid for was not an option. I would also mention the staff were all outstanding, friendly and very helpful. Any issues we experienced are not of their making. With little or no maintenance in outdoor areas, Palacio de Arenales had the feeling of an unloved and failing establishment. Hospes must do better.

Oasis in the Desert This hotel is like an oasis in the desert. The location is spectacular and there are plenty of walks to go on with the dogs. The staff are ultra friendly and the facilities are second to none. We have been coming here for many years and it has never disappointed us. They opened the outside swimming pool while we were there and that was an added bonus

I am very very picky and only stay in familiar chain hotels. Took a gamble and hit the jackpot staying here. Exceeded my expectations. The ONLY annoying thing was the twin beds pushed together which did not work. Other than that this is a top tier resort with a lot of attention to the most minute details. I would highly recommend this resort to the picky traveler like me.

Ocupamos unas suite muy bien amueblada, muy confortable y además enorme. El servicio de de recepción correcto y al igual el que servía el desayuno, bien surtido. La ubicación, sobre la que en principio tuve dudas dada la distancia a la ciudad de Cáceres (unos 6 km), me convenció ya que en unos pocos minutos me plantaba en el aparcamiento de la ciudad que nos recomendó el hotel. Empleamos el spa a últimas horas de la tarde y nos vino bien tras las excursiones por la provincia.

Absolutely stunning, worthy of high score Absolutely superb hotel, brilliant staff, very customer centric and helpful. Excellent food, dinner & breakfast were sublime .. definitely on my bucket list to return for longer, as so much to see, do and unwind