Melia Cala d'Or

We were somewhat aware that the hotel might not fully live up to its 5-star rating, but upon arrival, it became clear that it was at best a 4-star, more like 3+. When you’ve paid for a luxury experience, that’s just not acceptable. The rooms were worn down, the bathrooms didn’t feel clean – mostly due to old grime that couldn’t be removed. The furniture was in poor condition, some pieces literally falling apart. Our "junior suite" was like a dark cave, nothing like what you'd expect from that room category. When we asked to switch rooms, we were actually downgraded – they refused to offer a complimentary upgrade, even though our original room was clearly not up to standard. That felt both stingy and unprofessional. Unfortunately, the new room also had its share of issues. It wasn’t fully clean, and there were ants in the room – not exactly what you hope for in a supposedly luxury hotel. The only thing that actually lived up to expectations was the pool area and the indoor pool – both were nice and well maintained. Sadly, that’s not enough when everything else is falling short. The food was mediocre, and the service was dreadful. Everything took far too long, and several staff members seemed lazy and uninterested. In summary – the hotel did not live up to what we paid for, and we won’t be returning. Not recommended if you're looking for a genuine 5-star experience.

To begin with: If you're going to Mallorca, and you're looking for a beautiful and quiet place to stay close to the beach and the town, I would indeed recommend this place warmly. Our family (2 adults, 2 small kids) truly enjoyed our stay thanks to the spacious room (junior suite with kitchenette), absolutely lovely and lush garden, great pools and overall tranquil ambience. We had this place recommended from friends, and it really feels like a gem! However, a few things did disappoint, where we felt the hotel did not live up to its 5* and rather steep price point. The service was mostly kind and warm, but having stayed in several high-end hotels, it also at times seemed a bit unfocused and not very customer-centric. As an example, we had booked a kitchenette in order to be able to prepare food for our youngest one. The kitchen was extremely simple and lacked basic stuff like handkerchiefs and cutting boards. When we asked the reception for a cutting board (pretty impossible to go without), we were met with a confused reaction and initially told that they didn't have any, but that they could check. It then took some time before we got one. We were surprised that this was apparently an odd request. We also experienced more than once that the cleaning was quite insufficient: dishes were not done, there was visible dirt in the bathroom etc. After mentioning this to the staff, it improved a bit, but I would still say that it's far from the standard I had expected for the paid price. We also had a rather unfortunate experience when we were leaving, where we asked the hotel to book us a taxi for the airport. We had clearly asked for child and infant seats, but when the driver arrived, he had no idea how to install these, neither had the personel from the reception who tried to help us. A couple of times they told us, it was all good, when in fact the seats were not at all fastened to the base. I might be a neurotic mom, but to be honest, this was quite unsettling to me, and the hotel did very little to accomodate us or apologize for the situation. Again,I had expected more, and it was just an unpleasant way to end our vacation. I would absolutely recommend this place, but to me it's closer to a high-end bed and breakfast than a 5* hotel.

Lovely hotel Had a lovely stay at this hotel - the staff are super friendly, the rooms clean and comfortable and the breakfast was very nice with lots of choice. The hotel is very conveniently located to the beach and restaurants. The only downside is that most of the sunbeds are in the shade for a lot of the day due to the layout of the pool but that was fine for us! We would definitely stay there again.