Sentido Fido Tucan - Beach Hotel

Todo el personal ha sido muy amable a lo largo de toda mi estancia. Sin embargo el hotel no es lo que se espera de un 4 estrellas. Se adapte más a un 3 estrellas. La parte de la piscina no está mal. Pero las instalaciones se nota que datan de hace unos cuantos años.

Booked a sea view room, arrived 11 pm got to room at 12pm to find we were looking at a building. As well as this the room smelt horrendous of damp. Went down to night porter who was very grumpy and unhelpful! Told to go back to room until he could find another one! Got a call at 12:30 saying “We better leave that room as it was as other guests needed to go in it and it wouldn’t be cleaned!” Moved to another room which still smelt damp (all the second floor did). This delightful room had toilet water all over the bathroom floor and still no sea view which we paid extra for! We were told to stay in the smelly water logged room over night. Didn’t get any sleep as had to put shoes on to use bathroom and the damp mould smell was too awful to even sleep! Finally got moved at 10:30 am the next morning. This was a sea view room and didn’t smell! Got a free evening meal for our inconvenience. Cheers! Had 10 days here as Jet 2 were unable to move us due to everything else being closed. This isn’t a 4 star hotel, it’s a bit tired and needs work and many areas smell of mould, dirty mops or food! Bar prices are quite steep too. Pool smells like a greasy spoon cafe due to the snack bar. Don’t dare go direct to the snack bar as you’ll be grunted at and pointed over to the bar with a spatula! The double beds round pool shown on the pics are chargeable as are the towels on certain days, we were told this the morning we left! All in all disappointed.

This is our 4th stay here at this fantastic hotel .From check in very friendly man on reception Our room was ready so we went and unpacked then we went down to the pool area Maria the entertainment lady was very friendly did music quiz other quizzes killer pool darts aqua gym worked hard trying to get people involved. The food was absolutely lovely the restaurant was closed for lunch snack bar only which was fantastic food served quick and fresh and hot lots of food on the menu if all-inclusive which we was everything was free lots of choice .All the staff in the restaurant are very friendly especially Lydia very happy at her job always greeted us and had a chat the bar staff are also lovely pequeta, Karen, Sylvia, Maria, but can I just say how lovely Nera is and how special she made me feel celebrating my 60th birthday so thankyou very much Nera the hotel is very close to cala gran beach lots of shops only went out twice to a couple of bars but very quiet the hotel had entertainment on every night which was excellent and serve drinks till 12 .Beer on tap was san Miguel cocktails freshly made sangria was excellent wine red and white very nice pool towels free safe free world highly recommend Fido Tucan and will definitely return thankyou very much to all the staff for another lovely stay .