Barceló Ponent Beach

It's a very good stay, hotel with beautiful beach and pool. The buffets are also excellent. I wish I could stay longer.

Estuvimos 10 días y la estancia ha sido muy positiva. Si tuviéramos que destacar algo, sería el personal de todo el hotel y la ubicación, si tuviéramos que ponerle un pero, sería el abandono que tiene el gimnasio del hotel, una lastima.

Nous avons passé un excellent séjour , petit bémol, le manque d'ascenseur, l'attente est longue et souvent en panne, pour le reste rien a dire tout est parfait

La ubicación es excepcional, con salida directa a una preciosa cala. Hotel ideal para familias con niños.

Muy buena experiencia. Ubicación inmejorable. La comida muy bien y el personal destaca en amabilidad

The check in lady was unwelcoming and offered us no information on arrival. We went to go swim and get some snacks and ice cream from self service part by pool. This was a shock. Food with flies on it. Awful cold & limp pizza, fish balls and little pink hotdogs. And as for the all inclusive ice cream and lollies there were non in freezer. Told that it would be replenished next day. It wasn’t - took photos and reported to reception. Heard nothing back! My daughter was so disapointed. Rude old man that worked there shouted at me, when I asked why no ice cream?! He said he got yourself it’s in fridge. To which I said I can’t see it ?! Nothing in the freezer at all! He replied not my problem !! My daughter at this point cried as he stopped another young staff member from getting her some alternative ice cream. Awful really when you pay so much to be treated like that on arrival. Thank god our experience at Magical restaurant was so much nicer, and salvaged our holiday! Lovely, welcoming staff, fab chef and 5 * meals & drinks! I would highly recommend the restaurant. I would skip the buffet downstairs that was awful. Cold, watery eggs, burned bacon, flies on the uncovered fruits. We returned to breakfast at the Magical as so much better. Kids club lady was lovely but the kids club itself is in a poor state of disrepair and the outdoor kids equipment all old and in need of repair/ replacement. These issues need to be sorted out, as other than these things we would of said it’s amazing, as incredible location, very clean rooms and reception. Lovely clean pools, the lads were put at 6am cleaning them daily. Reception staff ( young guy and young girl) in the evening are amazing by the way! If you need help go to them in evening not the check in day lady!